Post AwmC6DP0V4Pl6BHRj6 by SylvieLorxu@chaos.social
(DIR) More posts by SylvieLorxu@chaos.social
(DIR) Post #AwmC67mXOffhfQF9ZQ by SylvieLorxu@chaos.social
2025-07-19T09:00:35Z
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I would like to urge my followers to strongly avoid #TRMNL.TRMNL calls itself "unbrickable" and Open Source, telling you you can host your own server and that basically everything is fully supported: https://web.archive.org/web/20250718183453/https://docs.usetrmnl.com/go/diy/byos. This is not true. The only thing a local server can do is send images to the device and *proxy from their proprietary server*: https://web.archive.org/web/20250718062040/https://github.com/usetrmnl/byos_hanami/issues/178.To add insult to injury, TRMNL is trying to refuse me a refund, in gross violation of EU law.#UseTRMNL #DoNotUseTRMNL
(DIR) Post #AwmC6950ZU2ZgztQ00 by SylvieLorxu@chaos.social
2025-07-19T09:02:54Z
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I really hate fedi drama, but I know most of my followers care about *true* Open Source and want the privacy of running stuff locally. Which is exactly what TRMNL promises, but not what they deliver. I know most of my followers would be as devastated as me when the device arrives and... almost nothing works locally.I do hope they turn this all around and actually start becoming the Open Source project they claim to be. But as it stands, they're doing some severe openwashing of their platform.
(DIR) Post #AwmC6A7sgHvswCFE7E by SylvieLorxu@chaos.social
2025-07-19T09:06:12Z
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This device is expensive for what you get. And that was OK to me! I thought I was supporting a big new Open Source ecosystem. It's fine to pay a premium for software. Software development costs money.But I bought this to have all of the functionality *on my own server*, not to be locked in with a proprietary server or be forced to rewrite almost everything myself.Sure, they *promise* they will, but I've seen that promise a million times. They also said you already could. They must prove it.
(DIR) Post #AwmC6B07QdJlePcXei by SylvieLorxu@chaos.social
2025-07-19T09:12:37Z
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I would've even been OK had they clearly marked this as not supported yet from the start. Then I had known "okay, they're working on it, but it's not there yet, I'll buy into the system when the basic functionality I need is implemented". I might've even bought it on the promise of future support if I was clearly told it wasn't supported yet.But now I spent money on a product that doesn't do yet what I need it to (and they promised it to) do and I'm being refused a refund and that is not OK.
(DIR) Post #AwmC6BmgW4AM52LKM4 by SylvieLorxu@chaos.social
2025-07-19T17:10:49Z
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The documentation has been somewhat updated, though they have decided to keep it marked as "supported", so it's still easy to misunderstand unless you read very thoroughly: https://github.com/usetrmnl/byos_hanami/pull/179/filesI'm also not sure if this makes properly obvious to everyone that it's not just your server accessing theirs: it also means that for example for calendar integration, you have to give their server complete access to your caldav URL and thus all your calendar data.At least a bit more transparent :)
(DIR) Post #AwmC6Cb1UuQqb9tWoi by SylvieLorxu@chaos.social
2025-08-02T23:17:36Z
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My God I hate this company.I had to yell at them several times to even get them to consider refunding me. And then I had to yell more because they wanted me to pay to ship it back.And now I finally got it shipped back and I get the refund processed mail and they are not refunding the shipping nor taxes. That's over 40 Euros.So now I have to yell at them *again*.Never in my life have I seen such unprofessional and scummy behaviour from any company.
(DIR) Post #AwmC6DP0V4Pl6BHRj6 by SylvieLorxu@chaos.social
2025-08-02T23:19:07Z
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This took *two weeks*. It took *two weeks* to get to the point of shipping it back and getting an email about a refund (they claim it will take 10 more days to actually send the money), and then the refund isn't even complete.How many laws does TRMNL want to break? Zero respect for their customers.
(DIR) Post #AwmC6E7JqJrNJc0pnM by IzzyOnDroid@floss.social
2025-08-03T00:22:45Z
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@SylvieLorxu When you originally got yours, I thought I might want one myself. Hearing how their "support" works, how irresponsible they behave, how unaccountable they want to be for their own wrong labeling/promises/product descriptions: TRMNL is definitely on my "droplist" – the list of things I dropped from even considering.They're not doing themselves a favor with such behavior. Not only have they lost a customer (you) – they also have lost potential future customers this way (e.g. me).
(DIR) Post #AwmC6Er36IRJbRPM4e by shironeko@fedi.tesaguri.club
2025-08-03T00:46:07.190905Z
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@IzzyOnDroid @SylvieLorxu similar thing for me as well, I saw techmoan's video about it, got interested and did some digging found that their self host thing is basically nonexistent and noped right out.