Post AwfZ6cadn69I3XAIxE by morgant@mastodon.social
 (DIR) More posts by morgant@mastodon.social
 (DIR) Post #AwfZ6aC6hLKscrfgR6 by urlyman@mastodon.social
       2025-07-30T12:19:54Z
       
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       Went to a bank branch today to make a payment I have to make in person due to various factors. Was waiting to be seen and overheard a conversation between a bank employee and another customer. The employee was dumbstruck by the customer not having internet access and therefore struggling to suggest next steps.We are storing up *so* much trouble. Building systems that are failing people
       
 (DIR) Post #AwfZ6baFX4F2w1yTho by morgant@mastodon.social
       2025-07-30T13:58:23Z
       
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       @urlyman @pluralistic Every time I go to the bank to do a deposit:Teller: Do you have your debit card?Me: I don't have one.T: Okay, I'll just text you a code.M: I don't have a cell phone.T: ...M: Here's my ID. Can I just have the deposit slip to fill out and sign? I've had the account number memorized for _thirty years._
       
 (DIR) Post #AwfZ6cadn69I3XAIxE by morgant@mastodon.social
       2025-07-30T14:03:36Z
       
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       @urlyman @pluralistic While the city I live in has reliable cell service for most providers, I live in a rural state. Most of the state does _not_ have reliable cell service or — where it does — it may only be a single carrier.Is that part of the reason this particular bank company has closed a lot of the more rural branches? Doubtful, but it probably doesn't help the organization's understanding of the technological problems of a rural state, with an aging and increasingly-poorer population.
       
 (DIR) Post #AwfZ6dbO1oL7C8WPku by TCatInReality@mastodon.social
       2025-07-30T14:24:34Z
       
       0 likes, 1 repeats
       
       @morgant @urlyman @pluralistic You forget how much of rural America lacked electricity and clean water before FDR.Capitalism simply doesn't care about people where the scale of economy doesn't pay off.
       
 (DIR) Post #AwfZ6fqhfpmQADhfuK by urlyman@mastodon.social
       2025-07-30T12:21:19Z
       
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       …this is *not* the customer’s fault. This is the entire system planning, incrementally, to fail
       
 (DIR) Post #AwfZ6h2RFglFquCYq0 by urlyman@mastodon.social
       2025-07-30T17:13:23Z
       
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       Thanks for all the interest in the above anecdote. Didn’t expect it to resonate with so many. Glad it has. I have some weird shit going on in my own life today so may not be responsive to any replies x