Post AspBUIjAxL72VBKtvc by robz@toot.robzazueta.com
 (DIR) More posts by robz@toot.robzazueta.com
 (DIR) Post #AspBToJG38YUA6ymMi by robz@toot.robzazueta.com
       2025-04-06T19:23:23Z
       
       0 likes, 0 repeats
       
       If you're no longer able to provide adequate support to your customers, you must hire more support staff.If you can't afford to hire support staff, you must raise your prices. If your customer base won't let you raise your prices, your business simply is not viable. Turning to cheap off-shored or AI-backed support options is not adequate, and it demonstrates to your customers how little you think of them. And only defers the inevitable collapse of your business.
       
 (DIR) Post #AspBTpcn9zm6Ez7tS4 by robz@toot.robzazueta.com
       2025-04-06T19:27:09Z
       
       0 likes, 1 repeats
       
       So much enshittification is driven by investors who only see the business as a spreadsheet, not as productive workers and appreciative customers. If a business is run by investors - and sole prop owners are investors - it will eventually lead to enshittification, whether a huge corporation or a small main street business. Especially when that huge corp buys that small business. Worker-owned cooperatives have different incentives, which make them a better option for communities.
       
 (DIR) Post #AspBUIjAxL72VBKtvc by robz@toot.robzazueta.com
       2025-04-06T19:29:55Z
       
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       Small business owners expect a big return. They eventually want to retire.They figure they take on all the risk, they should get an outsized reward. When their workers demand to be treated more fairly, the owners often grumble about all that risk and often use it as a reason to deny that fairness. Whenever I hear a small business owner complain about the risk they took on, I shrug. That was *your* choice. It doesn't give you an excuse to not treat your workers fairly.
       
 (DIR) Post #AspBUgZmHvr6Sz7jc0 by robz@toot.robzazueta.com
       2025-04-06T19:34:59Z
       
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       Put every major business decision to a vote. Assign coordinator duties to a handful of people - they facilitate collaboration on your corporate vision and are the keepers of that vision while contributing to it in their areas of expertise / interest (e.g. finance, product, support, sales, etc.)Instead of an owner or even a GM, have a General Coordinator - the ultimate keeper of the over all corporate vision that the other coordinators work with.
       
 (DIR) Post #AspBUhrXVNeoSMRQw4 by robz@toot.robzazueta.com
       2025-04-06T19:37:10Z
       
       0 likes, 1 repeats
       
       Keep the company small - outsource some functions to other, local cooperatives, as much as you can and accept work from them as well. Votes don't have to be unanimous but, the smaller the team, the more your should work toward unanimity. It's easier to get there with 30 people than 150, for example. Hiring and firing is not really a thing. You may need to vote to kick someone out of the co-op in extreme situations. You may need to vote to bring someone new in occasionally.