Post AXNdk5NNm5EMi2Iqm0 by hnygd@mastodon.africa
(DIR) More posts by hnygd@mastodon.africa
(DIR) Post #AXNZvpySStIobCzcuW by wogan@mastodon.africa
2023-07-05T09:03:02Z
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Absolute last straw with FNB today: * They logged me out of my online banking app, apparently my password stopped working* I was able to reset it using the mobile web version of online banking (nothing else worked)* The password change requires I re-activate my online banking, which I can only do by inserting a card into an ATM* I don't remember my pin anymore, it's been years* The only way to view my pin? The banking app.* The only way to RESET my pin? The banking app.What the fuck.
(DIR) Post #AXNa3O3c8vVKKj0LvE by wogan@mastodon.africa
2023-07-05T09:04:26Z
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So I literally stood in the branch, used their phone to call customer support, asked them to reset my pin, and they couldn't help me - without access to the banking app, there's nothing they can do. They told me to speak to a consultant.Plot twist: I had spoken to the only consultant in the branch 20 minutes earlier, and they told me the only way to activate my profile was to use the ATM.I am now perma-locked out of my personal online banking profile with FNB, and apparently there's no fix.
(DIR) Post #AXNajiYWJvMS4Re5Oi by wogan@mastodon.africa
2023-07-05T09:12:04Z
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So with that, my personal banking relationship with FNB comes to an end. My next salary goes into my BankZero account, I'll settle and close my personal accounts immediately after that.Now I'm just waiting on BankZero to start accepting incoming cross-border SWIFT payments, and then I'll be 100% FNB-free at long last.
(DIR) Post #AXNb3pMEjzTsxSUNsW by OutOnTheMoors@beige.party
2023-07-05T09:15:42Z
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@wogan For something bizarre - but one I found effective in similar circumstances: Call their hotline and get to one of the specialised services. Then explain your problem. Those people have all the right access privileges and generally have a less hectic workload, so they help
(DIR) Post #AXNdk5NNm5EMi2Iqm0 by hnygd@mastodon.africa
2023-07-05T09:45:43Z
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@wogan How was your #BankZero experience so far?
(DIR) Post #AXNsttpP3zTF6NXz4i by wogan@mastodon.africa
2023-07-05T12:35:34Z
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@hnygd Excellent, relatively speaking - the core thing they offer works as advertised, and the fees are genuinely as low as promised, there's just a few things I still find limiting: They don't support cross-border payments or Apple Pay yet, and they're not likely to ever build web-based or desktop-based software (understandably).
(DIR) Post #AXNteGAMLLujhdSIka by GrahamDowns@c.im
2023-07-05T12:43:57Z
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@wogan Oh dear, so it's mobile only? Well that leaves me out. I really really struggle with mobile apps due to my poor eyesight. I prefer the desktop whenever possible. @hnygd
(DIR) Post #AXNtxWmEoBfQisMPYm by wogan@mastodon.africa
2023-07-05T12:47:28Z
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@GrahamDowns @hnygd Yeah short of figuring out how to run it on WSA (Windows Subsystem for Android), you're going to be forced to use a mobile device to transact.Their rationale is, unfortunately, sound - they have limited engineering resources, securing a web presence is much more difficult than a mobile app, etc.
(DIR) Post #AXNuDHZb6V4YCaxc00 by kaasbaas@social.oevents.co.za
2023-07-05T12:50:17Z
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@wogan holy shit....And I just realized, I have an FNB card...that I sure as shit can't remember the PIN for ( long story, but it's a trust account I had to take over - no active use on it).Damn....Good to know though, I can at least still log into online banking...and presumably the app...
(DIR) Post #AXNuL1mzfiznZ8v5WK by wogan@mastodon.africa
2023-07-05T12:51:43Z
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@kaasbaas It's a proper fuckup, actually. I've been a long-time online banking user with FNB (before their mid-2010s rebrand), and apparently there's something unique about my setup that causes the mobile and web-based online banking systems to just not talk to eachother.But yeah, as of 5 July 2023 I am unable to log into personal online banking anywhere, meaning I cannot make ewallet transfers, settle my credit card, etc.
(DIR) Post #AXNuP7dtqqdysUcPbs by wogan@mastodon.africa
2023-07-05T12:52:27Z
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@kaasbaas The only way I'm gonna be able to pay rent this month is if I pay my salary out to BankZero and do the EFT from there. Either that or spend half my life in the branch trying to sort this out.
(DIR) Post #AXNuc1n6uzMEUj542C by kaasbaas@social.oevents.co.za
2023-07-05T12:54:45Z
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@wogan Seriously... this is effed up.I will say - my wife was with FNB.They NEVER could get her personal details corrected (home address, and some other fields).One consultant told us that yes - there are multiple systems involved, and no, they don't seem to talk to each over reliably.The problem "went away" when she closed her account with them.
(DIR) Post #AXNuhqkmrt0003lo24 by wogan@mastodon.africa
2023-07-05T12:55:49Z
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@kaasbaas That's exactly what I'm going to do:* Next salary goes to BZ* On that day, I go to the bank to cancel my credit card* +1 month later, I cancel the cheque card, in case there are debit orders I have to move* As soon as BZ allows cross-border SWIFT, I'm cancelling my business accounts with them* Thank fuck I have no mortgages or other financing through them!
(DIR) Post #AXNuxIXRqZYWW6tgFE by kaasbaas@social.oevents.co.za
2023-07-05T12:58:36Z
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@wogan preach.I canceled with SBSA back in ... 2016(?)Start of this year I got a credit card statement from them, out of the blue.Emailed around a bit, and actually got that canceled somehow.Wanna guess what happens next?That's right, my dystopian nightmare spawned "credit score" dropped by about 7 points.Because of course everything about this make sense. Moral of the story - get every cancellation confirmed in writing.
(DIR) Post #AXNuxvqxfxL0RvKJZg by GrahamDowns@c.im
2023-07-05T12:58:45Z
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@wogan Makes sense, I guess. It's just annoying. Same with Checkers Sixty60. Shopping would be SO much quicker if they just had a desktop website. Sigh. @hnygd
(DIR) Post #AXNv2caiicFm9oxxA0 by wogan@mastodon.africa
2023-07-05T12:59:36Z
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@GrahamDowns I've often wished the same, really - much easier to fill a card with a keyboard and mouse! But I imagine the ROI on their end just wouldn't be worth it. @hnygd
(DIR) Post #AXNvAAvTSevqfiH8U4 by wogan@mastodon.africa
2023-07-05T13:00:58Z
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@kaasbaas Haha - reminds me of my buddy Neil. Back in the mid-2010s he opened a new account with them, and started receiving random incoming EFTs, just out of nowhere, so he flagged it up with them.They turned out to be debit orders going to a recycled account number. SBSA continued to honor the debits even though the destination account had been cancelled.Took about 6 months to sort out. At one point SBSA actually accused him of fraud.
(DIR) Post #AXNvOrqgfjP3qg2g08 by kaasbaas@social.oevents.co.za
2023-07-05T13:03:34Z
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@wogan Oh my SOUL.Stories like this makes it hard to remember "to not attribute to malice that which can be adequately explained by stupidity".Somebody here pointed out at some point stupidity it self must become a form of malevolence .
(DIR) Post #AXO4HBChj2vZ9FkWiu by wox@mastodon.africa
2023-07-05T14:43:01Z
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@wogan A single opinion, but I have been fairly impressed and content with Standard's app for ages.