Post AVQgYZmo91c1sKyoYS by gorfram@libretooth.gr
(DIR) More posts by gorfram@libretooth.gr
(DIR) Post #AVNrJI1YPxYSSsuXku by FreakyFwoof@universeodon.com
2023-05-06T07:03:42Z
3 likes, 5 repeats
Today I am disappointed and disgusted to say that #WesternDigital have sent me an email that has very important content in it, but it's inaccessible.They've suffered a data breach, but the information about said breach has been put into the email as an image.A #ScreenReader user without some level of tech knowledge would be unable to read that, and may actually think it's spam. To us, it goes straight to the line that says 'Copyright 2023 Western Digital' and skips all the salient points.Utterly disgusting behaviour from such a large company about such an important topic.If you're of a mind to do so, please boost to raise awareness.This email is seemingly *not* a drill.
(DIR) Post #AVNrJLjybFs3zWiYue by FreakyFwoof@universeodon.com
2023-05-06T08:19:49Z
0 likes, 0 repeats
I feel like I'm gonna have to go to friggin twitter so I can @ these idiots and get them to send out a much better, more responsible email but jeez. What an utter clusterfuck.
(DIR) Post #AVQ8azCtCmjSr09nF2 by gorfram@libretooth.gr
2023-05-07T17:51:55Z
0 likes, 0 repeats
@FreakyFwoof @zleap We could all call them at 00800-27549938 with our questions about their denying visually impaired customers access to this information. Or, least, we could if that were a valid phone number.
(DIR) Post #AVQ8azu8bzKL18OKeW by FreakyFwoof@universeodon.com
2023-05-07T17:54:12Z
0 likes, 0 repeats
@gorfram @zleap Aah yes the double 0. I saw that but thought it was an error that the OCR software I used, had made.
(DIR) Post #AVQ8b0SAZSY6igJVhI by gorfram@libretooth.gr
2023-05-07T18:28:43Z
0 likes, 0 repeats
@FreakyFwoof @zleap There are also eight digits after the 800 area code. If you dial that in the US, I think the phone system just ignores digit #8; but it’d but interesting to know if you’d get Western Digital on the other end of the line.*although not interesting enough for me to bother trying it
(DIR) Post #AVQ8b15sBqJAhotDaC by FreakyFwoof@universeodon.com
2023-05-07T18:55:27Z
0 likes, 1 repeats
@gorfram @zleap I have tried taking off the first 0 and the last digit, and it does not connect. So not only did they provide information in a stupid way, but a phone number that doesn't in fact, work in the first place. Incompetence knows no bounds.
(DIR) Post #AVQ8eucUCaarml0ANM by zleap@qoto.org
2023-05-07T18:57:25Z
0 likes, 0 repeats
@FreakyFwoof @gorfram Does the US have the equivalent of the disability discrimination act ?
(DIR) Post #AVQ8gnxRwRsjhei3nM by FreakyFwoof@universeodon.com
2023-05-07T18:57:44Z
0 likes, 0 repeats
@zleap @gorfram ADA, but I forget what it stands for.
(DIR) Post #AVQ8zfNQ4QFqaiqo4W by zleap@qoto.org
2023-05-07T19:01:10Z
0 likes, 0 repeats
@FreakyFwoof @gorfram So can the people who enforce that help take action or at least investigate ? Get some other disability groups on board too. One huge court case / fine may wake them up, and give others a clear warning to make sure they have got their act together.
(DIR) Post #AVQgYZmo91c1sKyoYS by gorfram@libretooth.gr
2023-05-08T01:17:12Z
0 likes, 0 repeats
@zleap @FreakyFwoof IIRC (I’m an American, but not a lawyer) it’s one of those laws without criminal penalties, so some person or group adversely affect by the company’s (in)action would have to sue for damages in civil court.But I stand ready to be corrected by someone who actually knows something about ADA enforcement.