Post B6lQdrFHEFUeEndDua by andypiper@macaw.social
 (DIR) More posts by andypiper@macaw.social
 (DIR) Post #B6lQdp6hBBRNbbbLG4 by andypiper@macaw.social
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       More frustrating experiences with companies that don't pay enough attention to the needs of their elderly customers.https://andypiper.co.uk/2026/05/26/tech-is-failing-older-people/?utm_source=mastodon&utm_medium=jetpack_social
       
 (DIR) Post #B6lQdrFHEFUeEndDua by andypiper@macaw.social
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       Reader, it did not work by midnight. Another day without a phone line for a vulnerable older person. Appalling.
       
 (DIR) Post #B6lQdsaaEW8APAbklE by andypiper@macaw.social
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       Now escalated to BT complaints, their chief exec, and our MP.Unable to go to the Communications Ombudsman (yet) because *checks notes* there’s a mandatory 6 week wait for resolution of the complaint, or need for a “deadlock letter”, before I can do that.Six weeks. For a 90 year old person. In the middle of an unseasonal heatwave. So, no, I don’t think I’m waiting.