Post B4cQ9JcbMCMfsgYbYW by snowyfox@deadinsi.de
 (DIR) More posts by snowyfox@deadinsi.de
 (DIR) Post #B4cJYuxgxswLFYgPUe by thibaultamartin@mamot.fr
       1 likes, 1 repeats
       
       Somehow, it was simpler and cheaper to install a touchscreen, display an image of a finger touching a circle that contains a fingerprint, print a label that says “please get a ticket and go to the waiting room” than… just putting an obvious physical push button.
       
 (DIR) Post #B4cJm2Wu8fB2UCPVke by Stellar@mk.absturztau.be
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       @thibaultamartin@mamot.fr note that the text label was added, indicating that this system was confusing to users and needed a bodge fix
       
 (DIR) Post #B4cQ9JcbMCMfsgYbYW by snowyfox@deadinsi.de
       0 likes, 1 repeats
       
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 (DIR) Post #B4cVTTz32ZEfa4UZUW by becomethewaifu@tech.lgbt
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       @Stellar @thibaultamartin Yeah, the fingerprint icon makes no damn sense from a UX perspective. I don't have any formal training, but my intuition (as someone who's been absolutely marinating in digital systems for two decades and counting) reads it as "press finger on fingerprint reader" followed by "where is the fingerprint reader?" (This is also why I hate the "under the glass" fingerprint readers on some phone models)The most obvious improvement is simply remove the fingerprint graphic and have a plain blue button, or add "print ticket" to the button in place of the fingerprint. (I'd keep the finger itself though, I've seen enough "average users" to know it's probably necessary)EDIT: Though the sticker is probably because "the device doesn't otherwise say what it's there for", so they needed to provide the additional context of "please take a ticket and wait for your number to be called" and couldn't figure out how to change the graphic.