[HN Gopher] Go ahead, be rude. It will cost you $350k
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Go ahead, be rude. It will cost you $350k
Author : redbell
Score : 20 points
Date : 2022-11-11 21:32 UTC (1 hours ago)
(HTM) web link (www.theregister.com)
(TXT) w3m dump (www.theregister.com)
| pvaldes wrote:
| Reminds me this interesting history (in Spanish, but many people
| here most probably will speak it) mostly about the experience of
| being sued by Arduino, but also telling the secondary history of
| how a big telecom lost all contracts to update to 4G in one
| entire country.
|
| https://www.youtube.com/watch?v=Hw_q1Hjkuxo
| PaulHoule wrote:
| The first time I read the phrase "the customer is always right"
| was a book about aluminum produced by the Alcoa company when I
| was a kid.
|
| When I parrot this phrase to most people today they tell me the
| opposite is true, that any customer who isn't satisfied is an
| asshole and is doing you a favor if they switch to the
| competition.
|
| I remember reading a business book in the early 2000s that said
| as much and that you should be trying to fire your worst
| customers. Around that time my stockbroker fired me as a customer
| because I didn't trade enough and because when they invited me to
| a presentation on annuities I asked why I shouldn't buy I bonds
| from Treasury Direct.
|
| My reply to that is that there's a fine line between getting rid
| of your worst customers and getting rid of all your customers and
| it strikes me as another demented example of wishful hinking in
| "business as usual" like Best Buy's decision to stock a single
| Sony mirrorless camera body but not stock a selection of lenses
| to use with it.
| LinuxBender wrote:
| I have some anecdotal experience with this. I was at an Oracle
| event representing my company that managed Oracle for a very
| large number of customers. I met Larry. He treated me like I was
| an insignificant and _why was I even talking to him_. I
| considered that rude and highly dismissive. It became my goal to
| get our customers away from Oracle to which I had some success.
| Quite a few customers were able to move to MySQL which at the
| time was becoming more stable, more acid compliant and faster. We
| already had ridiculously fast hardware _at that time anyway, not
| by today 's standards_. I would like to think it cost him at
| least a few of his racing yachts.
| genericone wrote:
| Hell hath no fury like a customer scorned
| jasmer wrote:
| Larry has all sorts of questionable qualities, and there are
| plenty of reasons to leave (or use) Oracle, but some person
| being arbitrarily dismissive isn't really one of them. Unless
| the dismissiveness was over something very material.
|
| "I would like to think it cost him at least a few of his racing
| yachts." - because the CEO/Director of a massive multinational
| conglomerate with 100 000 employees didn't arbitrarily have
| time for you?
|
| Also - and this may have nothing to do with your experience -
| but for some reason some people feel as though they have the
| 'right' to other people's attention. The more influence people
| have the more people come out of the woods with this.
|
| I do not envy anyone with an iota of influence or popularity,
| it's a constant stream of people demanding their focus, any one
| of which may or may not interpret something some way, or even
| take an actual real slight out of proportion. Also I find that
| people are bad at interpreting the state of mind of others.
|
| Of course it's probably a good thing to move away from Oracle
| anyhow ...
| wildrhythms wrote:
| I worked in IT and was very thankful I had a manager that
| wouldn't put up with any bullshit from customers. Any kind of
| disrespect to the IT people would lead to the customer being
| chewed out and banned from getting our help. The manager gave us
| an open form to submit any such issues. We were encouraged to be
| transparent with customers about the issues, if the problem was
| out of our hands, what the delay is, etc. no bullshit. It made a
| shitty job a little less shitty I guess.
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