Post B0Mot8GGtV4ZShEsqG by statsguy@mas.to
 (DIR) More posts by statsguy@mas.to
 (DIR) Post #B0Mot8GGtV4ZShEsqG by statsguy@mas.to
       2025-11-18T10:11:36Z
       
       1 likes, 0 repeats
       
       So my new policy for dealing with large companies in regulated industries (think banks, utility companies, airlines etc) when they do a bad thing is you get in touch with their customer service team and give them ONE CHANCE to put things right, and if they don't do it promptly, you make a a formal complaint.Customer service teams in large companies are expert in sounding helpful while spending weeks, if not months, not solving your problem. It's harder for them to ignore formal complaints.
       
 (DIR) Post #B0MotE59FljxVw55Ky by statsguy@mas.to
       2025-11-18T10:14:04Z
       
       0 likes, 0 repeats
       
       A recent example: when my direct debit for my water bill went out at the beginning of October, I noticed it was quite a bit higher than usual. So I checked the bill and checked my meter, and I could see they'd read the meter incorrectly and thought I'd used a lot more water than I had.Got in touch with them and gave them the correct meter reading, and they just faffed around without actually doing anything about it.Made a formal complaint just over a week ago, and my refund arrived today.