Post Axv50eFyq49tC0by64 by Jplonie@aus.social
 (DIR) More posts by Jplonie@aus.social
 (DIR) Post #Axv50eFyq49tC0by64 by Jplonie@aus.social
       2025-09-06T03:57:26Z
       
       4 likes, 5 repeats
       
       How good is AI. IKEA order arrived with a damaged box.  The return AI booked a replacement drop off and pickup scheduled for Friday. All good zero touch customer rep experience. Status updates telling us it’s on the way etc. Except it never arrived. Called IKEA this morning took 45m of waiting and dealing with humans to discover. The AI had hallucinated the whole thing. The schedule was too tight   For the warehouse to load the goods. So the AI just faked the rest of the delivery updates.  Cust rep couldn’t fix it so just created two new deliveries, one for the replacement and one for the damaged part pickup.  So much time wasted and inconvenience to our family.  Grr.
       
 (DIR) Post #AxvJt58IWqu9Xjrsiu by meeper@udongein.xyz
       2025-09-06T08:17:48.926262Z
       
       0 likes, 0 repeats
       
       @Jplonie These fuckwits are going to cause another ai winter.
       
 (DIR) Post #AxvTxTr9Y4mGvCaKDA by meeper@udongein.xyz
       2025-09-06T10:10:52.286596Z
       
       0 likes, 0 repeats
       
       @Jplonie What actual nincompoop decided to use an llm like thatThis is beyond idiotic
       
 (DIR) Post #AxwOqsI9zguC4FCxCS by Gurre@mastodon.nu
       2025-09-06T05:32:16Z
       
       0 likes, 1 repeats
       
       @Jplonie new rule: if AI hallucinates an order/item/delivery then the customer is entitled to compensation for extra time spent equal to the company CTO pay per hour. And a full refund while also getting what was ordered.Vote me for planetary governor!