Post AwilUxss3NmfyLwjCa by karppinen@mastodon.online
(DIR) More posts by karppinen@mastodon.online
(DIR) Post #AwilUvVksM6ac57EtU by karppinen@mastodon.online
2025-08-01T05:58:38Z
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A fiber cut between Turku and Korppoo this morning, eyeballing it I'd say at 7:12:27 AM local time. Pretty sure no shadow fleet in these waters 😅
(DIR) Post #AwilUwow0X2cfr64Qa by karppinen@mastodon.online
2025-08-01T06:05:14Z
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…plenty of this span is on land too, I think they're looking into the issue being in Turku now
(DIR) Post #AwilUxss3NmfyLwjCa by karppinen@mastodon.online
2025-08-01T08:08:12Z
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“According to our provider, there is a delay in the field engineer's ETA due to staffing shortages at their supplier.”my experience is that SLAs are worthless nearly always
(DIR) Post #AwilUyiyvdT4ZyKLQW by karppinen@mastodon.online
2025-08-01T08:45:17Z
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1. An SLA will not make the service work better2. An SLA is unlikely to make repairs faster3. Any service credit you're owed due to an SLA failure will definitely not cover the premium you've paid for said SLA
(DIR) Post #AwilUzXJuTjZ65sXtA by wolf480pl@mstdn.io
2025-08-01T09:04:05Z
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@karppinen can an SLA be used as a proxy for the provider's expected uptime?
(DIR) Post #AwimDtkiGGeQBpYYHQ by karppinen@mastodon.online
2025-08-01T09:12:15Z
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@wolf480pl a better mental model is that it's shitty insurance with high premiums and small payouts.in an ideal world a provider would figure out what kind of service level they are able to provide and then that's the SLA, but a more realistic picture of the real world is that the SLA is what customers want it to be and infra/ops will not get a say in whether that's something they can deliver
(DIR) Post #AwjYXT8nhvSpFODlQ0 by can@haz.pink
2025-08-01T18:13:36Z
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@wolf480pl @karppinen not sure what you mean by that exactly, but if someone says they have a “100% uptime SLA,” it does *not* mean that they guarantee (or achieve) 100% uptime. It sounds like they do to procurement and management, though.