Post AlrtwaJG0G3AoeF6o4 by realcaseyrollins@noauthority.social
(DIR) More posts by realcaseyrollins@noauthority.social
(DIR) Post #AlrtkJqbNpYAHgzUcy by interfluidity@zirk.us
2024-09-10T18:15:51Z
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I generally like to think of myself as an honest person, but I like like crazy when presented with those “how did we do” forms after a customer service contact. I don’t blame the customer service person for the organization’s inability to address my problems, and I don’t want to harm them in their jobs. So the customer service was terrible, but everything’s ⭐️⭐️⭐️⭐️⭐️ on the survey!
(DIR) Post #AlrtwaJG0G3AoeF6o4 by realcaseyrollins@noauthority.social
2024-09-10T18:18:05Z
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@interfluidity LOL, don't give people five stars if they give you bad service 😂
(DIR) Post #AlruEJNrffk5XBqo4G by interfluidity@zirk.us
2024-09-10T18:21:16Z
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@realcaseyrollins If they give me bad service because they’re doing their best but clearly have no power or resources to give me good service? Then yeah, five stars. I’m not interested in harming someone’s career to let a company know they are doing a shitty job.
(DIR) Post #AlrvAxV0gJuCkH9r0a by realcaseyrollins@noauthority.social
2024-09-10T18:31:53Z
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@interfluidity It's never the company's fault if you give you bad service. They might not be able to give your light bill down to a reasonable rate, but the least they can do is treat you well and with respect.
(DIR) Post #AlrvpGq0CUYkJ3CPB2 by admitsWrongIfProven@qoto.org
2024-09-10T18:39:01Z
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@interfluidity I mean, who would be honest when extortion with a threat to hurt others is happening? Psycopaths, that's who!
(DIR) Post #Als7QWkZ6JBVrrcjtw by djc@fosstodon.org
2024-09-10T20:49:07Z
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@interfluidity your 5 stars are hurting the person I gave 4 stars to ☹️
(DIR) Post #AlsCR8kmIw7bVJppui by interfluidity@zirk.us
2024-09-10T21:45:16Z
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@realcaseyrollins oh, yeah. i’m not talking about people who treat me disrespectfully. i’m talking about people doing the best they can, when clearly the systems they are working with don’t let them resolve the problem for you. so the overall experience with the company is horrible, but it’s not the agent’s fault.
(DIR) Post #AlsCf4a0cQsgc7RR56 by interfluidity@zirk.us
2024-09-10T21:47:47Z
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@djc it’s your 4 stars that are doing the hurting. uber taught us all that 4 stars is a failing grade.
(DIR) Post #AlsGpzeJgrjqK9v30i by djc@fosstodon.org
2024-09-10T22:34:34Z
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@interfluidity hmm maybe they adjust for the reviewer
(DIR) Post #AlsqNHYtbr6npZzawy by lisagetspolitik@union.place
2024-09-11T05:12:46Z
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@interfluidity I agree! I really resent that the company is asking me to do some kind of ad hoc performance review in lieu of action, because they couldn't be bothered to fix the problem.
(DIR) Post #AlszJCudqvVrqBIOLg by otfrom@functional.cafe
2024-09-11T06:52:51Z
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@interfluidity (need to find the post that gives this better, but) You aren't lying. The question is lying. The question is "do you want us to punish/fire/take money from this person" and your answer is "no, don't hurt them"
(DIR) Post #AltSqjpdNUtwAHIJQe by realcaseyrollins@noauthority.social
2024-09-11T12:23:55Z
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@interfluidity Ah, I see. Yeah that's like blaming the waiters for the food tasting bad.
(DIR) Post #AlxE9MoKTLspaWwrui by selmins@mastodon.social
2024-09-13T07:58:00Z
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@interfluidity I do just that too