Post AVpBEomj3aFMrQReXw by andreasm@kolektiva.social
(DIR) More posts by andreasm@kolektiva.social
(DIR) Post #AVp86yKVNymuHgoQ2i by lauren@mastodon.laurenweinstein.org
2023-05-19T20:18:43Z
0 likes, 0 repeats
***** When Google Doesn't Care *****Why am I pushing a "Users' Bill of Account Rights" now? While this does not apply only to #Google, I frankly am deeply tired of people coming to me desperate, pleading, for help trying to restore access to locked out Google accounts. Google won't respond to them. They ask who they can talk to? Who can they PAY? Personal and business emails, precious photos, files. They trusted Google. They followed the rules. They did nothing illegal. And they've lost access to everything. To Google, they're just in the noise at Google scale. It's been this way at Google since the firms' start, but over the years Google has encouraged ordinary, nontechnical people to trust them more and more. And that usually works great, until something goes wrong.Up to now, I've sometimes been able to informally help in these situations, via contacts at Google. But even that has become much more difficult. This is getting worse, not better.Google has the resources -- money and smart minds -- to solve these problems. This is not rocket science, or even computer science. There are straightforward ways to make this far better for Google users otherwise locked out and left to swing in the wind. The sad fact is that Google simply don't consider them to rise to the level worth helping.This must change now. -L
(DIR) Post #AVp9BQC7pK7HomZtyq by CStamp@mastodon.social
2023-05-19T20:30:44Z
0 likes, 2 repeats
@lauren Been locked out for years because a freaking web-based site, which should allow me to log in anywhere on any device, decided it didn't "recognize my device" (super creepy), requires me to enter a verification code that arrives 4-6 hrs too late to be any good. And using my alternate login, which is supposed to be a backup? I get a mocking response: you have successfully used your alternate login, but we still won't let you in. Sadists.
(DIR) Post #AVpBEomj3aFMrQReXw by andreasm@kolektiva.social
2023-05-19T20:53:35Z
0 likes, 0 repeats
@lauren Roflmao. Fuck Google and the trust they get.If you trust a corporate giant, then there you go. Sleep in the bed you made for yourself.Next I guess people will trust the government, the police, and Jesus.
(DIR) Post #AVpChWTMJwRCPydbAO by buzzybee@mastodon.social
2023-05-19T21:10:10Z
0 likes, 1 repeats
@lauren Your initiative is absolutely positive, necessary, and useful.As a matter of fact when I had 2 of my google accounts suddenly made inaccessible for no legitimate reason(I did not commit any infringment, or anything illegal), I struggled to find a solution through their help forums, after realizing their was no direct way to get efficient help.
(DIR) Post #AVpCjDQ87vFBuMw0DA by buzzybee@mastodon.social
2023-05-19T21:10:30Z
0 likes, 1 repeats
@lauren ... The result was seeing lots of disappointed users whose messages were answered to with irrelevant suggestions or worse, sarcastic statements leading to nowhere. How can such a tech giant remain deaf to all the desperate requests from users who trusted them?
(DIR) Post #AVpFXBYZWwqiVzq2qG by bok_bok_ba_gok@mas.to
2023-05-19T21:41:46Z
0 likes, 0 repeats
@lauren - Seeking clarity on how a non-public, data surveilling, stuffing-ads-and-foryoucrap app could be compatible with the #Fediverse? #Instagram
(DIR) Post #AVpH0wSwIneELxxNOS by lauren@mastodon.laurenweinstein.org
2023-05-19T21:58:23Z
0 likes, 0 repeats
@bok_bok_ba_gok The interesting question is how much federation they'll actually get.
(DIR) Post #AVpIwfKQHCS5x83tBo by rrwo@fosstodon.org
2023-05-19T22:20:05Z
0 likes, 0 repeats
@lauren For the EU and UK, doesn't the GDPR at least give people the right to get their data?
(DIR) Post #AVpKlQtDopDZtX6tWa by lauren@mastodon.laurenweinstein.org
2023-05-19T22:40:30Z
0 likes, 0 repeats
@rrwo From what I've heard it is of little or no help with most account lockouts, because the user is not considered to be authorized to access the data, since they have failed existing account recovery procedures.
(DIR) Post #AVpP59SxWFBuZ1QvVw by MicyMontu@techhub.social
2023-05-19T23:28:47Z
0 likes, 0 repeats
@lauren agreed. I'm starting to think I'm too invested in this behemoth company.
(DIR) Post #AVpXmTpkFZiftLoZQ8 by Rasta@mstdn.ca
2023-05-20T01:06:18Z
0 likes, 0 repeats
@lauren Google #Alphabet lost our trust long ago. They just aren't that good at doing things, they are just big. They are a lifeless entity
(DIR) Post #AVpYOgnAWGHF5NpSnw by rrwo@fosstodon.org
2023-05-20T01:13:15Z
0 likes, 0 repeats
@lauren That sounds like a cop out. I doubt any of the information commissioners would accept that.They have personal data, so they are obligated to provide a copy to the person. The GDPR is very clear.
(DIR) Post #AVpZ2ZUv3i5o2vJJCK by lauren@mastodon.laurenweinstein.org
2023-05-20T01:20:26Z
0 likes, 0 repeats
@rrwo Search around and you can find people discussing this specific point, which seems to be as I described.
(DIR) Post #AVpaWc1qJSpkXObAhs by JustinDerrick@mstdn.ca
2023-05-20T01:36:59Z
0 likes, 0 repeats
@lauren This, and the Snowden revelations that the NSA (and probably every other three-letter-organization) is elbow-deep into all of the cloud providers, is why I don’t have any cloud services except two small public web servers. #InfoSec
(DIR) Post #AVpubM8corhPmjJIiO by sartaj@mastodon.social
2023-05-20T05:21:51Z
0 likes, 0 repeats
@lauren I used Google 2FA app. It never told me it has not saved anything on cloud. I assumed it was like every other Google app and I lost my 5 year old Facebook account and FF account.
(DIR) Post #AVpykk5XXfCCUKbAQq by aktivismoEstasMiaLuo@activism.openworlds.info
2023-05-20T06:08:15Z
0 likes, 0 repeats
@lauren @rrwo The #GDPR does entitle users to their data & it states that ID required to satisfy access reqs cannot be a higher degree of proof than what was needed to open the acct. The problem is that the GDPR has no teeth. Corps ignore the GDPR, ppl report it to the DPA under art. 77, then the DPA does nothing. There is nothing in the GDPR that forces the DPA to act. It’s a toothless mandate
(DIR) Post #AVqhlUG7WFDjNM6Rxw by aktivismoEstasMiaLuo@activism.openworlds.info
2023-05-20T06:21:32Z
0 likes, 0 repeats
@rrwo @lauren Doesn’t Google demand a phone number or non-google email address when opening an acct? Proving that whatever was supplied to open the acct belongs to the acct holder would prove that you are the one entitled to the data.
(DIR) Post #AVqhlUtp8cynMUg9qq by lauren@mastodon.laurenweinstein.org
2023-05-20T14:32:34Z
0 likes, 0 repeats
@aktivismoEstasMiaLuo @rrwo To the extent these exist (and sometimes they don't) they tend to go stale over time and become useless for recovery purposes.
(DIR) Post #AVqhsieOPUpW2Mu9zs by lauren@mastodon.laurenweinstein.org
2023-05-20T14:34:15Z
0 likes, 0 repeats
@sartaj As of very recently it does (by default) save in the cloud, however, the way it's doing so is not robust and I don't recommend using that option at this time.
(DIR) Post #AVr3DGNunLQTUVppUO by jessamyn@glammr.us
2023-05-20T18:32:52Z
0 likes, 0 repeats
@lauren @rrwo This is so hard. Like you, I am not a Google-hater. I help digitally divided people regularly try to regain access to accounts, people who may not have set up their accounts "right" (no recovery info, an inaccurate birthday, forgot a secret question, changed IPs, changed devices). It's so rough, explaining that no, there is no amount of $ that could fix this. I have, in the past, had Google friends help me with a thing or two, but the road to help shouldn't be essentially random.
(DIR) Post #AVs7cs4QPZsIaM92WW by aktivismoEstasMiaLuo@activism.openworlds.info
2023-05-21T06:57:22Z
0 likes, 0 repeats
@lauren @rrwo When you say there’s a path by which alternate email or phone number do not exist, do you mean they were not required in the 1st place? Would those be accounts that were opened in the 90s? The other scenario (stale data) is interesting because they are useless for automated robotic account recovery but you can prove to a human that you had possession at one time (eg. phone bill)
(DIR) Post #AVsnAYye0D2LKqcoxU by vermyndax@mastodon.online
2023-05-21T14:42:50Z
0 likes, 0 repeats
@lauren trusting google is the first mistake