Post ATmDfnb44oFPYdMX0y by Edent@mastodon.social
 (DIR) More posts by Edent@mastodon.social
 (DIR) Post #ATmBozQJH8Fmw1aR1c by Edent@mastodon.social
       2023-03-19T12:35:03Z
       
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       🆕 blog! “Who can tell you what to do with your money?”There's an incredibly distressing story in the BBC about a vulnerable elderly man who was conned out of his life savings. Fraud victim gets surprise £153,000 refund despite rules BBC News In the story, the heartless bank refused to refund the fraud victim due to an absurd technicality - the money was sent to…👀 Read more: https://shkspr.mobi/blog/2023/03/who-can-tell-you-what-to-do-with-your-money/⸻#banking #fraud #money #scam
       
 (DIR) Post #ATmBp00780tSj4L1pg by simon@fedi.simonwillison.net
       2023-03-19T14:28:20Z
       
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       @Edent wow, I had naively assumed that the bank specifically contact people when these situations come up would be more effective than in that story I wonder what their success rate is in talking people out of these scamsMust be a really frustrating job to do this at a bank and see it not working!
       
 (DIR) Post #ATmDfnb44oFPYdMX0y by Edent@mastodon.social
       2023-03-19T14:47:05Z
       
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       @simon there are loads of discussions on reddit with supermarket staff trying to talk customers out of buying Apple Gift Cards to "pay their taxes".Absolutely impossible to reason with people who have been conned like that.
       
 (DIR) Post #AToDJlGATQX6Fr02Ea by crablab@chaos.social
       2023-03-20T13:56:22Z
       
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       @simon @Edent It is really frustrating 😞 It's also not, imo, simply the 'fault' of the fraud victim. From a liability perspective, it's also unclear (imo) why the banks should be shouldering the cost of reimbursement in these cases. For example, phone number spoofing and spam text messaging and often features of CRM cases. Was it the bank's fault the phone networks didn't prevent a number being spoofed?
       
 (DIR) Post #Ai6nuH2JfE5rh94IG8 by andrew@social.aylett.co.uk
       2023-03-19T15:56:02.591614Z
       
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       If someone is lied to by a person they trust, there are two hurdles to overcome -- even if they might be happy knowing the good news that they don't actually owe that money (or that the person they're rescuing isn't really in danger, or whatever the scam might be), admitting that they've been deceived is hard.  And why should they trust you, rather than the person who has built up their trust?It's hard to do, but helping them work it out for themselves is more effective than trying to reason against them.