Post ASJpqAsKmmVB3AGzrs by Nathanfatspank@rdrama.cc
 (DIR) More posts by Nathanfatspank@rdrama.cc
 (DIR) Post #ASJpaDiYS025ER5ioi by sullybiker@sully.site
       2023-02-04T00:19:05Z
       
       0 likes, 0 repeats
       
       One of the most difficult customers for a Helpdesk is the specter of learned ignorance. You know they're doing something wrong, you know they're not following the instructions, and you know it's going to be very difficult to make it all work, because they can't conceive of doing something wrong. They are  - after all - good with computers.
       
 (DIR) Post #ASJpqAsKmmVB3AGzrs by Nathanfatspank@rdrama.cc
       2023-02-04T00:20:41.982632Z
       
       0 likes, 0 repeats
       
       @sullybiker Dude half of tech support doesn't even know what the fuck they are doing
       
 (DIR) Post #ASJpqBfbpZuvVzKLfk by sullybiker@sully.site
       2023-02-04T00:21:57Z
       
       0 likes, 0 repeats
       
       @Nathanfatspank Depends. We're small and people have very good domain knowledge.
       
 (DIR) Post #ASN2XspV1RtskRR3WS by SeventhMagpie@mastodon.art
       2023-02-05T13:28:24Z
       
       0 likes, 0 repeats
       
       @sullybiker They also lie a lot, which can make it all an exercise in futility.