Post APqMVrz3AEZ0Snz3eS by kingrat@sfba.social
 (DIR) More posts by kingrat@sfba.social
 (DIR) Post #APqMVrUD0ttSv9YQa0 by kingrat@sfba.social
       2022-11-21T21:42:06Z
       
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       A few years ago there was a lot of kerfuffles over bad behavior at SFF conventions. A wave of codes of conduct were instituted, but the kerfuffles persisted.  Why? Those cons didn't institute standards & procedures for how to handle the reports.Now, similar things are starting to play out in Mastodon-land.https://mastodon.social/@Gargron/109383947978442853#mastodon #fediverse #moderation
       
 (DIR) Post #APqMVrz3AEZ0Snz3eS by kingrat@sfba.social
       2022-11-21T21:44:38Z
       
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       Operators of instances should really think hard about what those standards & procedures should be.  It's even more important than the instance's codes of conduct, at least for instances of any size.
       
 (DIR) Post #APqMVsPzY479oMaZe4 by kingrat@sfba.social
       2022-11-21T21:48:51Z
       
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       In the linked instance, taking Eugen's post at face value, I'm betting there isn't a standard for the moderators to determine if an account is an impersonation or not.  That's a hard thing to do for most people.As poor as Twitter was at it sometimes, they had S&P docs for their paid moderation team. They had training.
       
 (DIR) Post #APqMVtZbFpOVOS5lGC by kingrat@sfba.social
       2022-11-21T21:52:32Z
       
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       In a federated world, particularly one with instances being run by well-intentioned volunteers, it's going to be *hard* to moderate well.  Bad actors figured out ways to game Twitter's processes. They are going to have a field day with volunteer run spaces.
       
 (DIR) Post #APqMVuStwDd89xxvSS by kingrat@sfba.social
       2022-11-21T21:58:53Z
       
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       I moderated a neighborhood group on Facebook for a year. One with no procedures. Even with well-intentioned mods, it was a nightmare. Posts about the "china virus" were let through but the replies were modded because the replyers were angrier. There's a lot of implicit bias in the world, and a lot of people's assumptions interfere with good moderation.
       
 (DIR) Post #APqMVvCzAsUeStWjI0 by kingrat@sfba.social
       2022-11-21T22:04:02Z
       
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       I don't know how to do this. I highly recommend instance admins pro-actively look to people who have been doing this well, both as a business (e.g., games, Twitter) as well as volunteer (e.g., Discords, Ao3, fan conventions).Or you are going to end up with bad publicity like Eugen.  Let his  mistakes inform you.