Post AD2K8h1mzZdKFTBjLU by mike@fosstodon.org
 (DIR) More posts by mike@fosstodon.org
 (DIR) Post #AD2K8h1mzZdKFTBjLU by mike@fosstodon.org
       2021-11-03T21:34:57Z
       
       0 likes, 1 repeats
       
       Me: We've been experiencing intermittent issues from one of your services.Tech: OK, we restarted the service. Is it working now?Me: Yes, it's working, but it's been intermittent, so we don't know if it's fixed.Tech: OK.5 minutes later....Tech: Is it fixed?Me: Well, it's working, but it's only been five minutes so we don't know if it's fixed.Tech: OK.5 minutes later.....Tech: Is this issue resolved?Me: ......
       
 (DIR) Post #AD2NECGWZv9IROOeCO by RyuKurisu@fosstodon.org
       2021-11-03T22:09:23Z
       
       0 likes, 0 repeats
       
       @mike Tech: ...okay, but is it working now?  :ablobcatattention:
       
 (DIR) Post #AD2ST9FOa8EzC7oj2m by mike@fosstodon.org
       2021-11-03T23:08:21Z
       
       0 likes, 0 repeats
       
       @RyuKurisu In case anybody is interested, the answer is "No", the issue was not resolved.
       
 (DIR) Post #AD2SwzB6aE2weY2QCW by levi@fosstodon.org
       2021-11-03T23:13:45Z
       
       0 likes, 0 repeats
       
       @mike gotta close them tickets.
       
 (DIR) Post #AD2XtAggLjfgxdoBQ8 by douglas@fosstodon.org
       2021-11-04T00:08:50Z
       
       0 likes, 0 repeats
       
       are we there yet?
       
 (DIR) Post #AD2cC1bQkZDi6Vb6ky by daemondoctor@fosstodon.org
       2021-11-04T00:57:05Z
       
       0 likes, 0 repeats
       
       @mike In my telecom / networking days these types of discussions with ISPs were incredibly infuriating.There's probably some bean counter somewhere pushing these poor guys to close calls as fast as possible rather than focusing on solving the problem. This kills the help desk.
       
 (DIR) Post #AD3BwLBjlCTQZ2OsHA by tomterl@fosstodon.org
       2021-11-04T07:37:22Z
       
       0 likes, 0 repeats
       
       @mike @RyuKurisu Alas, it seldom is with a restart, in my experience -- (with the exception of memory leaks and preventive cron scheduled restarts :-P (it is so good to not have to deal with this kind of error handling anymore))
       
 (DIR) Post #AD3C4Ru4g4Ddhv0N4y by jrballesteros05@fosstodon.org
       2021-11-04T07:39:00Z
       
       0 likes, 0 repeats
       
       @mike When I used to work in Telecommunication company the worst issues I could ever have were "intermittency" and "network performance". I used to prefer the network to be directly down instead.
       
 (DIR) Post #AD3DGNkg2SR0GDraqm by Iutech@fosstodon.org
       2021-11-04T07:52:40Z
       
       0 likes, 0 repeats
       
       @mike Yeah, usual problem when I try to get the car repairman to fix my blinkers...
       
 (DIR) Post #AD3opadPpS7Cei7PIu by Kia@fosstodon.org
       2021-11-04T14:53:33Z
       
       0 likes, 0 repeats
       
       @mike