Post A4qFFt1ia4AEbAuMrI by fredl99@fosstodon.org
 (DIR) More posts by fredl99@fosstodon.org
 (DIR) Post #A4q1HK5y1kv5Tugcnw by brandon@fosstodon.org
       2021-03-03T16:11:15Z
       
       2 likes, 2 repeats
       
       IT Support protip: Instead of asking the user, "did you open a ticket?" ask them "alright, what's your ticket number?" This gives the impression that you trust them to have opened a ticket, but the message will dig-in a little deeper when they realize "oh shit, I did not meet XYZ expectation for IT support"
       
 (DIR) Post #A4q3x6AGPZMeLZkBRg by purple@nya.social
       2021-03-03T16:15:14.021Z
       
       0 likes, 0 repeats
       
       @brandon@fosstodon.org this but front line customer service: "sure what's your order number?" and very quickly repeat customers will just lead with it ^_^
       
 (DIR) Post #A4q3x6ybOPd8rhINuK by brandon@fosstodon.org
       2021-03-03T16:41:00Z
       
       0 likes, 0 repeats
       
       @purple Unfortunately that ends up frustrating the user when they then call a support line where they have a script to follow and get lambasted if they deviate.I called UPS support once and led with my tracking number, and then they followed up with "Yes, thank you sir, can I got your tracking number please?"
       
 (DIR) Post #A4qFFt1ia4AEbAuMrI by fredl99@fosstodon.org
       2021-03-03T18:47:50Z
       
       0 likes, 0 repeats
       
       @brandon Reply, "Sure. Is your hearing aid activated now?" 😁 @purple