Post 9nFbE5HXcSPJErmhOq by gilbus@metalhead.club
 (DIR) More posts by gilbus@metalhead.club
 (DIR) Post #9nFTcLWq4BzgwZzvbU by sir@cmpwn.com
       2019-09-24T13:17:12Z
       
       0 likes, 0 repeats
       
       2019-09-24 @ 13:08 UTC:> After investigation, we are implementing new mechanisms to avoid support issues like the one you experienced. We now have a self-serve RMA generation system which would have significantly reduced your wait time, and are taking measures to ensure that tickets are no longer able to be ignored by front line support staff. We believe we have addressed the known failure modes at this time, and management will be keeping a close eye on the operation of the support system to ensure that new failure modes are handled rapidly.They’ve tweeted this about their new self-service RMA system as well:> We’ve made it easy to submit RMA requests for defective products on our Web site. Simply go to your account, select the “Submit RMA Request” link, and fill out the form. Your product will be warranty checked and, if valid, you will receive an RMA number and shipping address!— @RaptorCompSys via Twitterhttps://twitter.com/RaptorCompSys/status/1176432946670186498I agree that this shows positive improvements and a willingness to continue making improvements in their support experience. Thanks to Raptor for taking these concerns seriously. I hope to have a working Blackbird system soon, and will publish a follow-up review when the time comes.
       
 (DIR) Post #9nFW2I0LzV7jS5IlDU by gilbus@metalhead.club
       2019-09-24T13:44:12Z
       
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       @sir https://nitter.net/RaptorCompSys/status/1176432946670186498Same content but no JavaScript required 😍
       
 (DIR) Post #9nFW8Km8bPZRmaXCca by sir@cmpwn.com
       2019-09-24T13:44:31Z
       
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       @gilbus note I also copypasted it into my post :)
       
 (DIR) Post #9nFWKrfc7t23HMSSpM by captainepoch@cmpwn.com
       2019-09-24T13:47:56Z
       
       0 likes, 0 repeats
       
       @sir Nice! Hope you get the machine running soon!
       
 (DIR) Post #9nFbE5HXcSPJErmhOq by gilbus@metalhead.club
       2019-09-24T14:42:16Z
       
       0 likes, 0 repeats
       
       @sir Totally right but I was also interested in further comments (:Honestly, my main intention was to promote nitter.net, sorry 😅