Dilbert - 2008-09-23 - 
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 (IMG) 2008-09-23
       A man says, "How can you say my trouble ticket is resolved when I
       still have the problem??!" Dogbert says, "Resolved is a catch-all term
       that can mean a shift change, escalation, or even an accidental
       disconnect." The man says, "So... you escalated it?" CLICK
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