Dilbert - 2003-04-27 - 
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 (IMG) 2003-04-27
       The Boss points to a slide of a man making a funny face and says,
       "We've     expanded our customer disservice program."   The Boss
       points to the next slide of a technician saying, "Uh.. reboot." The
       Boss     continues, "...Doubled our unhelpful technical support
       advice."   The next slide is of a customer leaning back with one hand
       on the phone and     the other holding his stomach, saying, "So...
       hungry." The Boss continues, "...     Stretched our telephone hold
       times to lethal durations..."   Wally, Dilbert, and Alice listen as
       The Boss' voice continues, "... And cleansed   our online support
       database of all useful articles."   The Boss says, "Our goal is to
       force customers to form support groups."   The Boss continues, "Over
       time, with luck, we'll train customers to do our   manufacturing and
       shipping, too."   Wally raises his hand and asks, "May I train a
       customer to do my job?" The Boss   replies, "Sure."   A little boy
       sits in front of a computer with a cup of coffee in his hand. He asks 
        Wally, "So.. what do I do?" Wally responds, "You're doing it."
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