Dilbert - 1998-10-11 - 
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 (IMG) 1998-10-11
       The Boss sits at the head of the conference table. He says, "It's not
       enough to 'serve' our customers..."   The Boss continues, "We must
       DELIGHT them!"   Alice asks, "You mean we have to stop price-gouging?"
         The Boss replies, "No, I think we can still do that."   Wally raises
       his hand and says, "Ooh! Ooh!I know!"   Wally continues, "We could
       stop selling products with known defects."   The Boss shouts, "I'm
       talking about products, not customers!!"   Wally turns to Dilbert and
       Alice and asks, "Do you feel like delighting customers?" Dilbert
       replies, "I barely have the empathy to pity them."
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