Dilbert - 1996-01-25 - 
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 (IMG) 1996-01-25
       The Boss, Dogbert, Wally and Alice sit at a conference table.  The
       Boss points at Dogbert who is growling and says, "I've asked Dogbert
       to get rid of our most troublesome customers."   Dogbert says, "Ten
       percent of your customers account for ninety percent of your service
       costs.  They must be eliminated."   Alice asks, "Is that the same
       group of customers who actually USE our product?"  Dogbert replies,
       "Plus the ones who were injured unpacking it."
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