[1]Why interaction design is important ↦:

     The Honolulu Civil Beat has [2]tweeted a screenshot of the interface
     that was used to send an real alert for a nonexistent incoming
     ballistic missile [3]on Saturday morning.

     Fake Hawaii Missile Alert

     Instead of selecting "DRILL - PACOM (CDW) - STATE ONLY" from what
     looks more like a list of headlines on The Drudge Report than a
     warnings & alerts menu, the operator chose "PACOM (CDW) - STATE
     ONLY" and sent out a real alert.

     The design for this is obviously terrible.

   Talk about setting yourself up to fail and fail spectacularly.

     The employee made a mistake but it's not his fault and he shouldn't
     be fired for it. The interface is the problem and whoever caused
     that to happen - the designer, the software vendor, the heads of the
     agency, the lawmakers who haven't made sufficient funds available
     for a proper design process to occur - should face the consequences.
     More importantly, the necessary changes should be made to fix the
     problem in a way that's holistic, resilient, long-lasting, and helps
     operators make good decisions rather than encouraging mistakes.

   (Via [4]Six Colors)

   I can't wait for an in depth professional and academic review of this
   event. So many basic things went wrong here we can all use this as a
   reminder to look at the foundations of our emergency response/security
   incident assumptions, tools, processes, training, etc.
     __________________________________________________________________

   My original entry is here: [5][Emergency Response] Why interaction
   design is important ↦. It posted Wed, 17 Jan 2018 00:52:06 +0000.
   Filed under: business,

References

   1. https://kottke.org/18/01/bad-design-in-action-the-false-hawaiian-ballistic-missile-alert
   2. https://twitter.com/CivilBeat/status/953127542050795520
   3. https://www.theatlantic.com/international/archive/2018/01/pandemonium-and-rage-in-hawaii/550529/
   4. https://feedpress.me/sixcolors?type=xml
   5. https://www.prjorgensen.com/?p=813