# 58 of the World's Greatest Offers # 58 of the World's Greatest Offers is a series of four articles from Copyblogger contributor Dean Rieck. In this series, Dean provides you with a handy resource of offers that have proven to be winners over the years. Remember that many great offers are combinations of two or more individual offers, so feel free to mix and match. ## Offers That Raise Response and Lower Risk ## ### Raising Response ### Technically, every type of offer is intended to boost response. However these are classic offers that are particularly good for raising your sales. 1. Free Trial - This may be the best offer ever devised. People can try out your product free and without obligation for 10 days, 15 days, 30 days, or more. The time frame should fit the product. This offer removes risk for the prospect and overcomes procrastination. 2. Money-Back Guarantee - This is perhaps the second best offer. A customer pays upfront, but if dissatisfied can return the item for a full refund. Like the free trial, this offer removes risk, but it allows you to use customer inertia to your benefit since only a small percentage of people will take the trouble to return something. 3. Free Gift - When you offer a freebie that your customer wants, your offer will usually outperform a discount offer of similar value. That's because a gift is a more tangible benefit. 4. Limited-Time - An offer with a time limit gets more response than an offer without one, especially when you give a specific deadline. This forces a decision. The faster you can get a decision, the more likely it will be in your favor. 5. Yes/No - You ask your prospect to respond positively or negatively, by checking a "yes" box or a "no" box, for example. This offer creates involvement and usually pulls more response than an offer that does not offer a "no" reply. 6. Negative Option - This is generally used with a free trial. You allow your prospect to try your product for free and then automatically ship and/or bill unless the prospect specifically refuses the order within a certain time frame. This often results in higher returns and a few more irate phone calls, but it pulls better up-front and can produce higher overall sales. 7. Credit Card Installment Payments - Nothing is easier than paying with plastic over time. These days, there's no reason not to accept payment this way whether by phone, mail, fax, or the Internet. 8. Sweepstakes - This can dramatically increase your order volume. Just remember that running a sweepstakes can be a pain. And sweepstakes customers are seldom loyal. Plus, many people find that once they start using sweepstakes, it's hard to go back to more traditional offers. ### Lowering Risk ### Since people can't touch or try your wares immediately, there's always an element of perceived risk. By lowering the risk, you can raise sales. 9. Double-Your-Money-Back Guarantee - Most people never make a return or ask for their money back even when unhappy. So this is a simple way to dramatize both your offer and your guarantee for low-priced items. 10. Long-Term Guarantee - This is another way to dramatize your offer and guarantee. Instead of a 30- or 60-day guarantee, you offer a one-year, multi-year, or lifetime guarantee. If you can reasonably expect your product to last, this puts inertia and forgetfulness on your side because few people will take advantage of or even remember your guarantee later on. 11. Guaranteed Buy-Back - This is just another way of offering a standard money-back guarantee. You offer to "buy back" the item if your customer is not satisfied. 12. Guaranteed Acceptance - If people usually go through an application process to use your product, access your service, or join your club, you can give them a guarantee to accept them. This works best with something that appears hard to obtain. 13. Limited-Time Introduction - This lets prospects try something with little cost or risk before making a greater commitment. "Try it for 12 weeks for only $24.00." You must track results, though, and be sure your sales conversions justify the lower price. 14. Yes/Maybe - This is another way of making a low-commitment or no-obligation offer. The "yes" response is for a purchase. The "maybe" response is for a free trial, product information, introductory offer, etc. ## Offers That Reduce Price and Increase Urgency ## ### Reducing Price ### No matter what you're selling, eventually it comes down to price. Saving money can be a good motivator, especially when you're operating in a competitive environment. 15. Dollars Off - You offer a certificate with a dollar value that may be redeemed toward a purchase. Or you simply show the original price, cross it out, and offer a lower price. However, test carefully because a free gift of equal value often works better. 16. Refunds and Rebates - With a refund, you may ask $5 for your catalog, report, or other promotional item, then send a $5 discount certificate to be used on a first order. With a rebate, you offer a delayed discount, which encourages a purchase, then send a coupon which can be redeemed for dollars back. 17. Sales - A seasonal sale is a trusty standby to raise volume. A "reason why" sale is similar but gives some explanation for lowering the price, such as going out of business, inventory reduction, or overstock. 18. Introductory Price - This allows people to try something at a reduced cost for a short period of time. You can use this to get new customers, though it may annoy loyal customers who might feel they should get the best price. 19. Relationship Discount - This is the opposite of the introductory price. For example, new customers pay $30, while regular customers pay just $25. The goal here is to reward current customers, not to get new customers. 20. Group Discount - To target certain markets, you can offer a special discount exclusive to a type of profession, industry, club, etc. For example, an investment newsletter can offer a "professional discount" for accountants. 21. Quantity Discount - The larger the order, the better the deal. Or if your customer orders five items, you provide a 5 percent discount. Or you offer a lower per-item price for a two-year commitment than for a one-year commitment. 22. Step-Up Discount - This resembles the quantity discount, but is based on the incremental dollar amount. For example, a 5 percent discount for orders over $50, a 10 percent discount for orders over $100, and a 15 percent discount for orders over $250. 23. Early-Bird Discount - This encourages more and faster orders. Make sure the discount is a real discount. Don't just raise prices for those who order later. 24. Price Matching - If you compete on price, you offer to match any competitor's price. The idea is to assure prospects that you offer low prices. 25. Trade-in - You offer dollars off when a customer trades in a previous model or version and buys a new one. The trade-in can be your own brand or a competitor's. ### Increasing Urgency ### In every sale there's always a little hesitation at the last moment. By creating a short window of opportunity, you provide the push needed to help people make a decision. 26. Last Chance - This is usually a reminder that you've previously made an offer and time is running out. If you say "last chance," mean it. 27. Limited Edition - This works well for art, plates, coins, special book printings, and other collectibles or rare items. The item is special in some way and there are only X number available or there's a time limit. 28. Enrollment Period - You establish a "window of opportunity" when people may enroll, for learning courses or business services, for example. 29. Pre-Publication Offer - This is a popular offer used by publishers, especially for expensive reference works. You tell people that you need to plan ahead, so you offer a special deal to reserve copies. Readers are guaranteed to get a copy and save money, usually 10 percent or 15 percent off what others will pay. 30. Price Increase Announcement - If prices are going up, you can announce it ahead of time so people can take advantage of the old prices one last time or stock up. 31. Charter Membership - You offer a prospect the chance to be one of the first to subscribe to a publication or join a club or organization. A special introductory price, gift, or other incentive is usually included. ## Offers That Improve Terms, Add Services, and Make Bribes ## ### Improving Terms ### A good offer will always improve your selling results. But you can also improve an existing offer by simply adjusting the way your customer pays or orders. 32. Bill Me Later - This gives you some of the promotional power of a free trial offer but with a stronger sense of obligation. It appeals to the modern consumer who has been trained to postpone payment until the last possible moment. It can double response over a straight cash upfront offer. 33. Installments - This offer takes a larger price and divides it into a set number of smaller monthly payments, usually with no interest. This makes a high price less painful. It's most effective when you highlight the installment amount and de-emphasize the total price. 34. Positive Option - This is the reverse of a negative option. Instead of shipping or billing automatically after a trial period, you offer a trial period and require action by the customer for a purchase. Response will be lower than for a negative option, but overall customer quality is often better. 35. Reservation Option - You offer to reserve or set aside an item that soon will be announced to the general public and which may sell out. You may also give a special price or a premium as a reward for responding by a certain date. It's similar to the pre-publication offer but with more urgency. ### Offering Services ### These are ways to add a little extra convenience to your offer. The first, free shipping, is currently one of the most popular offers on the Internet. 36. Free Shipping - People are used to paying extra for shipping and consider it a necessary evil. But you can offer it free as an unexpected and inexpensive incentive. 37. Gift Shipment Service - A customer sends you a gift list, and you send the gifts directly to everyone on the list for free or for a nominal charge. This offers your customer convenience and offers you lots of simultaneous orders. 38. Rush Shipping Service - You promise to ship an item overnight or within a shorter time period than normal shipping. As with gift shipping, you can offer this for free or for a small additional charge to cover the extra cost of FedEx, UPS, or other service. ### Offering Bribes ### Sometimes an extra offer on top of your offer helps to push people off the fence and take action. Some of these are pretty sophisticated, but can be effective. 39. Free Keeper Gift - This encourages people to make the decision to try your product or service. You offer a gift and they can keep it even if they change their minds later on. 40. Free Gift with Payment - This encourages prompt payment, increases cash flow, and helps reduce no-pays. You can offer a gift for every paid order or for orders of a minimum value. You can offer one gift or multiple gifts. 41. Choice of Free Gifts - Here, you offer a choice between two or more gifts. While this seems very appealing, it often does not work as well as offering a single gift, since the choice may create indecision and inertia. 42. Stepped Free Gifts - You reward customers based on the size of their orders. The more they order, the more gifts they get or the higher the gift quality. 43. Two-Step Gift - The customer gets a small gift for a first step and a bigger gift for the next step. For example, you can offer a freebie for trying your product then another freebie for actually buying it. 44. Cumulative Incentives - This is a reward for customer loyalty, such as redeemable "points" for buying items or every 13th order free. This works best when the customer can see the value increasing. For example, you can provide a running total of points earned on each billing statement or order form. ## Offers That Increase Profits and Generate Inquiries ## ### Increasing Profit ### In the long run, profit, not a high response, is your goal. Offers that increase your total profit per sale can sometimes pay off better even if fewer people respond. 45. Deluxe Version - You offer a second version of the same item with enhanced features for a little more money. 46. Good-Better-Best - This gives your prospect a choice of quality. It also subtly urges people to spend more than they might if you can demonstrate that the "best" choice is the best value. Ideally, you should show more features for higher-quality items. 47. Load Ups - In a continuity series, you send all the items in a series after the first few are paid for, allowing your customer to continue paying month-to-month. Or you might offer a certain number of items for a low price with a commitment to buy a certain number at the regular price within a certain time frame. 48. Membership Fee - You ask your prospect to pay a one-time fee to become an exclusive member of your club or organization in return for reduced prices and other benefits not available to the general public. The fee can be assessed yearly or it can be a larger lifetime fee. 49. Ship Till Forbid - This is often used with continuity programs, business services, or perishable products. Your customer gets the convenience of regular shipments and the option of canceling those shipments at any time while you get regular orders. ### Generating Inquiries ### For products and services that you can't sell in one step, you need offers that can identify prospects for additional sales efforts. This usually involves giving away something. 50. Free Information - This is the ideal offer for identifying interested prospects, making two-step sales, creating a list, and initiating a first contact for a long-term relationship or sales cycle. 51. Free Samples - If you have a good product, it can sell itself if you can get a sample into a prospect's hands. You can offer a free sample or charge a nominal fee (which may encourage the prospect to actually try it). 52. Free Gift for Inquiry - You offer a gift as a reward for requesting information about your product or service. As you might expect, this can boost the number of prospects who inquire but lower their quality. 53. Sales Call - Your prospect asks for a someone to contact them and set up an appointment for further information. This produces high-quality leads, but much lower overall response. Generally those who want to talk are ready to buy. 54. Free Survey of Your Needs - You offer to analyze your prospect's requirements with no obligation. Then you show how your product or service can fulfill those requirements. 55. Free Demonstration - This is especially good for something that is new or complex. You offer to provide an exclusive demonstration not available to the public, which could be a video, a special version of the product or service, or temporary access to the item. 56. Free Estimate - For those who want bids or who analyze costs carefully, this a good first step for getting your foot in the door. 57. Free Subscription - You offer a subscription to a newsletter, journal, or other company publication to educate prospects and build your database. It should include valuable editorial material, not just promotional puffery. 58. Member-Get-a-Member - You give your customer a free gift for providing the name of someone else who may be interested in your wares. This is a good way to build your customer base. In selling, everything comes down to offers. The 58 offers we've covered in this series are just a few of the most popular and successful. Keep your eyes open for new and exciting offers. Mix them. Test them. Improve them. A great offer may be the easiest and fastest way to boost your sales. source: copyblogger.com