Having done customer service (in a sense I always am in some
   way) - it's true that the customer is always right. But they
   don't always get their wishes to come true. Skillful customer
   service has aspects of negotiation where the customer feels they
   are on top while receiving less than initially expected because
   you were prepared. It's actually a fun challenge. I use that
   skill in talking with people all of the time, even here. tongue
   emoticon In conversations I like the other people to walk away
   victorious and with MORE than they came in with. I want a piece
   of 'me' to go with them. Just a little 'whisp'. Spreads 'me' out
   further on the planet :P