I feel bad for people much of the time: They have anger and
   hostility and they are accustomed to fighting.

   So, they approach me with that attitude. I have to be patient.
   They have to go through the process that they have to go
   through.

   I wait. I listen. I'm understanding. I argue back when
   appropriate. But then there's a point where they realize, "Wait,
   he's not fighting me, is he?"

   And they finally let their guard down and they're human. It's
   good to find the human in someone. I always search for it. Takes
   patience sometimes