^Hah this is genius - and so true. Alas, though, I'm usually
   "that guy" that speaks the "unknowable brilliance" -whatever
   that is - while somebody else gets the credit! Ah well, such is
   the nature of the beast. I just like to fix problems quickly.

   5. Repeat the last thing the engineer said, but very very slowly
   Make a mental note of the engineer in the room. Remember his
   name. He