The Insanity of FAQs

    FAQ's provided an improvement to the flow of information on the 
internet but there's a certain insanity with them where the same person 
who asks the question answers it.  We can assume the person who writes the 
FAQ section has been subjected to the questions, and they're synopsis is 
valuable, but is this a window into the psychi of the information age?
   Step by step instructions are often well done in FAQs.  Links in an FAQ 
show extra effort.  Something I'd like to see is a survey, tally or 
reference about questions asked.   I've yet to see a reference to the 
caller in a FAQ section: "Bob, from AnyTown, in Rhode Island asks ...," 
but it would add validty to the section.
   An improvement on the FAQ is the forum.  It's less direct but often 
more detailed.  A search tool comes in handy to wade through the 
verboseness of some forums to get to the information you need.  It would 
be fun to experiment with script that indexes a forum for the reader.
   
kb
kbushnel.sdf-us.org/contact.html