CallWare Technologies Announces CallWare 5.1

Salt Lake City, Utah. August 7, 1995 -- CallWare Technologies, Inc., the
provider of the only NetWare Loadable Module (NLM) for voice and call
processing, announced today the release of CallWare version 5.1. The new
release is the latest in the company's arsenal of computer telephony
products aimed at delivering solutions that join the power of the computer
with the flexibility of the telephone. CallWare 5.1 includes support for
NetWare Directory Services (NDS) and Novell GroupWise, along with
significant enhancements to the graphical desktop client software CallWare
ViewPoint.

"We are seeing exponential growth in the adoption of our CallWare family of
products into mainstream businesses," said R. Craig Hansen Chairman and
CEO CallWare Technologies, Inc. "Companies can see that traditional,
closed, expensive, proprietary voice processing systems simply won't do.
Leveraging both the computing and telecommunications infrastructures is
the only way to effectively implement solutions. The release of CallWare
5.1 will further enhance our CTI leadership position by providing, as yet
unmet functionality to the enduser."

According to Richard King Executive Vice President and General Manager of
Novell's Systems Group, "We have long considered CallWare Technologies a
strong partner in leveraging the advanced services of NetWare to deliver a
complete voice processing solution. CallWare recently finished a 30-city
tour with Novell as part of the roll out of NetWare 4.1. The tour
demonstrated extremely strong interest in NetWare Directory Services and
the CallWare solution from both end-users and resellers. We are confident
that this next release of CallWare, with the addition of NDS and GroupWise
integration, will only further enhance the CallWare/NetWare offering."

As part of the release, CallWare 5.1 adds integration with NetWare
Directory Services, delivering a single point of administration for both
the data network and the CallWare voice messaging system. This will
provide a common, enterprise-wide directory between the two systems and
dramatically decrease the cost of administration. From a single NDS user
object, rights can be administered to all network files, trustee
assignments can be granted, pager notification of CallWare voice mail
messages can be enabled, and CallWare voice mailbox assignments can be
added and modified all on a corporate-wide basis.

The second new component to the CallWare offering is the linking of
CallWare with GroupWise. From the GroupWise inbox, users can view both
email and CallWare voicemail message header information. Email message
access is achieved normally. CallWare voice messages are retrieved from
the GroupWise inbox and played over the telephone. With the prevalence of
email and voicemail messaging, the combination of the two increases
productivity and allows users to send the message type most appropriate at
the time. This integration is the first third-party application to provide
the capabilities of a complete voice message system into the GroupWise
offering.

CallWare 5.1 also includes significant enhancements to the desktop client
portion of the product family CallWare ViewPoint. Among others, the new
features include the addition of Subject and Notes fields for individual
messages, an auto-advance feature that allows a user to quickly scroll
through messages in rapid succession, and the ability to create voice
message distribution lists using a straight-forward point-and-click
method.

In conjunction with the release of 5.1, CallWare Technologies has recruited
and trained 11 independent authorized education centers to provide
training as part of the CallWare Certified Network Telephony Engineer
(CNTE) program. Based on current demand, the company sees that number
growing to 36 by year's end. The education centers will offer training for
data resellers, traditional telecom dealers, and endusers regarding
CallWare installation and administration, and telephone system
integration. The training courses empower resellers to enter the exploding
Computer Telephone Integration (CTI) market.

Hansen continued, "We are positioned perfectly to take a leadership role in
the voice and call processing industry. Our products deliver real
solutions today. Our training and certification programs have helped us
develop the strongest CTI channel in the world currently 325 and growing
at 40-50 new trained resellers per month. Our relationships with companies
like Novell, Sprint, and Rhetorex continue to be strong. And now with the
introduction of CallWare 5.1 we are delivering features and functionality
that were never before available in the marketplace."

CallWare integrates with more than 150 PBX, key systems, and centrex
telecommunications systems, including AT&T, NEC, Northern Telecom,
Panasonic, and Sprint. The software has been certified under the Novell
Labs "Tested and Approved" certification process, operates with NetWare 3
or NetWare 4, runs on industry-standard PC hardware, and requires no
additional hardware at the desktop. The CallWare solution is rich enough
to span from a small workgroup installation to a corporate-wide enterprise
solution. CallWare 5.1 can be ordered immediately with fulfillment taking
place within 30 days. No price increase was implemented to the core
product as part of the version upgrade. CallWare continues to list at
$50-$125 per user seat.

CallWare Technologies is a privately-held company based in Salt Lake City,
Utah. CallWare Technologies is leading the way in linking computers and
telephones by providing the first software-only LAN solution for voice and
call processing. CallWare recently finished as the top computer telephony
product in the McGraw-Hill/LAN TIMES "Best of Show" judging during the
Fall 94 NetWorld+Interop tradeshow. For more information about the
CallWare family of products call 801-486-9922.

CallWare Technologies, Inc.
(801) 486-9922
 
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