Novell To Assist Customers With Windows 95 Integration Issues

OREM, Utah -- Aug. 24, 1995 -- Novell today outlined programs to provide
its customers and service partners with technical support and information
on integration issues related to Windows 95. Novell has placed detailed
technical information on NetWire, the company's on-line technical
information service located on the Internet and on CompuServe. Novell has
also prepared its technical support engineers to assist customers using
Novell technologies with Windows 95.

"We expect a variety of technical support needs will be raised by the
initial release of Windows 95, and Novell is prepared to help its
customers and service partners with those issues," said Kim Cooper, vice
president of Marketing and Business Development for Novell Technical
Services.

Customers will find technical support information and files related to the
integration of Novell technologies and Windows 95 on CompuServe (GO
NETWIRE) and on the World Wide Web (http://netwire.novell.com). This
information will include:

 * Frequently Asked Questions (FAQ)
 * Installation and troubleshooting guides
 * Technical Information Documents (TIDS)
 * Downloadable patches

Novell also maintains a searchable database containing all known issues
related to the integration of Novell technologies with Windows 95 and has
created two new sections in NetWire on CompuServe--one for NetWare Client
32 for Windows 95 and a second for VLM clients on Windows 95. Novell has
also created content locations specific to Windows 95 issues for each of
its electronic-based technical support offerings.

"The first item listed in NetWire on Novell's web page is Windows 95
support," added Cooper. "Customers can find the information easily
accessible on all major electronic delivery vehicles--on-line, over the
Internet, via fax, and on our knowledgebase CD-ROM."

One of Novell's technical support strategies is to continually increase the
knowledge and confidence of its customers and service partners, enabling
them to maximize productivity through full use of the self-help tools and
services provided by Novell.

Novell distributes electronic-based technical support information so its
customers and service partners can quickly find the answers they need.
Additionally, Novell SYSOPS are responding to customer inquiries placed in
NetWire forums on CompuServe. The Windows 95-related technical information
and files will also be available on the next shipment of Novell's Network
Support Encyclopedia (NSEPro) knowledgebase CD-ROM. This information is
also available via fax from Novell FaxBack by calling (800) 228-9960 or
(801) 429-3239.

To assist those customers who prefer to receive technical support over the
phone, Novell has trained its technical support engineers on Windows 95
integration issues. Complimentary direct support from Novell is available
on toll-free lines for customers entitled to Classic Service. Fee-based
Priority and Premium Service options are also available.

Novell has established support hotlines for its service partners, providing
them with priority access for issues relating to integration with Windows
95. Customers who would like to work with one of Novell's specially
trained service partners can call (800) 338-6272 for a listing of partners
in their area.
 
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