Using Email Effectively
By Linda Lamb & Jerry Peek
160 pages, ISBN: 1-56592-103-8, $14.95 US

We've just released the first book in our new "What You Need to Know"
series. The series is intended for those who either have to teach
themselves technology or who simply don't have the time to learn
everything there is to know.

When you're new to email, you're usually shown what keystrokes to use to
read and send a message. You might be told about a good online help system
or given some documentation that tells you about command options. That
instruction is necessary and helpful, especially if you haven't had much
computer experience.

But knowing the keystrokes isn't sufficient to become an effective and
productive communicator. You also need to understand the context of email.
In a typical business environment, it might take months or years--and many
mistakes--to learn:

   - How to organize saved mail so that you can find it again
   - When to include a previous message, and how much to include, so
     that your reader can quickly make sense of what's being discussed
   - When a network address "looks right," so that more of your
     messages get through the first time
   - When a "bounced" message will never be delivered and when the
     bounce merely indicates temporary network difficulties
   - How to successfully subscribe and unsubscribe to a mailing list
   - How to modify your email style depending on the expectations of
     your recipients

With first-person anecdotes, examples, and general observations, Using
Email Effectively shortens the learning-from-experience curve for all
mailers, so that you can quickly be productive and send email that looks
intelligent to others.

The book starts with an overview of help systems and basic commands for
many mailers, and then looks at the context for understanding
productivity, saved mail, network addressing, communication, mailing
lists, and sending files.
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