LOTUS ANNOUNCES NEW SUPPORT PROGRAM FOR BUSINESS PARTNERS

Program Offers Cross-Product and Tools Coverage with Priority Access

CAMBRIDGE, Mass., March 28, 1995 -- Lotus Development Corp. today announced
a new support program designed for Lotus Business Partners. The program
provides cross-product application and developer support with flexible
access to Lotus support.

This program is being offered in response to expanding Business Partner
needs. Many partners have asked for a single source for cross-product
support, quicker access to support representatives, and more flexibility
in connecting with Lotus Support.

"Many partners now recognize that Lotus' integration of Lotus Notes,
SmartSuite and cc:Mail offers them a unique competitive advantage," said
Dave Champagne, vice president of Lotus Customer Support and Service.
"This program addresses the Business Partner community's interest in
delivering powerful solutions that leverage multiple Lotus products."

SUPPORT FOR COMBINED PRODUCT GROUPS

There are four new support offerings for Business Partners:

Product Support -- covers core Lotus products including Lotus Notes, Notes
Companion Products, Gateways, cc:Mail, SmartSuite, Organizer, Forms and
ViP.

Developer Support -- covers developer tools* with a choice of comprehensive
support for all developer tools or desktop support for desktop tools
only.

Product and Developer Support -- covers support for all Lotus products.

Support Center -- provides support for Business Partners who are selling
support services on Lotus products, covers support for all Lotus products
and Lotus marketing services.

PRIORITY SUPPORT

Lotus Business Partner support is available by telephone, electronically
via modem, and on-line using the Lotus Notes Network. In addition, all
Business Partners will now receive direct priority telephone access to
senior-level support specialists at Lotus Customer Support and Service
through a Business Partner toll-free telephone number reserved for them.

"Partners hold the key to workgroup software acceptance, but they don't
want to dial their fingers numb trying to get support on interrelated
products," said Bob Johnson, associate director of Software Services,
Dataquest. "Initiatives like this work well to get them the support they
need with one phone call or electronic connection. The results are all
win-win with better partner responsiveness, customer satisfaction and
additional sales success."

UNLIMITED, LIMITED, AND PAY-PER-INCIDENT SUPPORT ADDS FLEXIBILITY

Registered Business Partners can choose Unlimited, Limited, or per incident
phone support. Unlimited support is priced per authorized contact or
"Named Caller" and allows for an unlimited number of incidents. This is
optimal for Business Partners who want the security provided by unlimited
access to support. Limited support is purchased according to a set number
of incidents and permits shared access for multiple callers. For example,
this is beneficial for Business Partners who have a rotating staff, or
work on ad-hoc projects or are remote. Additional sets of incidents can be
purchased at any time. Business Partners Support is available during
standard business hours (12x5) or, optionally, during extended hours
(24x7), providing support 24 hours a day, 7 days a week.

Lotus Business Partners have noted that the new support program will help
make them more effective. "We specialize in the design, planning,
implementation, and support of Lotus Notes and cc:Mail solutions in
enterprise-wide environments," said Link Simpson, President of Spectrum
Integrated Services, a Lotus Premium Business Partner. "Flexible support
options and direct access to Lotus CS&S enhances the ability of our
consultants and certified specialists to provide comprehensive expertise
to our customers, and ensure the proper technical skills transfer."

"As an integrator of sales and marketing management and customer service &
incident tracking systems, we understand the value of accessible support,
it's a critical component to our mission, " said Robert Laudadio, director
of business development, Concept Information Systems. "Lotus is providing
us with the right tools to be highly effective and competitive."

EXPANDED RESOURCES & SUPPORT TOOLS

All Business Partners receive quarterly updates of the Lotus Knowledge Base
databases for Notes, SmartSuite and cc:Mail on CD-ROM. These databases
provide them with access to the most frequently asked hot-line questions,
troubleshooting scripts, toolboxes, product release notes, executable
programs, Lotus ScreenCam for Windows screen movies, embedded graphical
images, and information about Lotus training, education and other
professional consulting programs. Business Partners also have the option
of accessing Knowledge Base via on-line connection with the Lotus Notes
Network. Business Partners can also access Lotus product literature and
technical white papers through the Lotus Bulletin Board and Lotus Faxback.
To reach the Lotus Bulletin Board call (617) 693-7000, (U.S. only), (416)
364-4941 (Canada), and Lotus Faxback (800) 346-3508 (U.S.), (800) 565-5331
(Canada).

AVAILABILITY

The enhanced Lotus Business Partners Support Program is available from
Lotus on April 1, 1995 in the U.S. It will be available worldwide later
this year.

Lotus CS&S has pioneered a variety of flexible support options to assist
customers ranging from the individual desktop user to the global
organization operating mission critical applications on a Notes network.
Lotus' most comprehensive offerings are the Worldwide Passport Support
Programs, which cover all Lotus products. Lotus also offers Automated
Support Services, end-user contracts, "pay-as-you-go" options, 24x7
telephone coverage, Field Support Services and the Support Account
Management Program. For more information on Lotus Customer Support and
Services, call (800) 553-4270 (U.S.).

The Lotus Business Partners Program supports the world-wide industry of
more than 8,000 independent companies that develop and market Lotus-based
products and services. Lotus Business Partners include professional
application developers, consultants, service providers, education centers,
integrators and resellers. For more information about the Lotus Business
Partners Program call (800) 782-7876 (U.S.).

Lotus Development Corp. (NASDAQ: LOTS), founded in 1982, offers
high-quality software products and support services that reflect the
company's unique understanding of the new ways in which individuals and
businesses must work together to achieve success. Lotus' innovative
approach is evident in a new class of applications that allows information
to be accessed and communicated in ways never before possible, both within
and beyond organizational boundaries. The company now markets its products
in more than 80 countries worldwide and provides numerous support
services, both from its consulting division and its award-winning 24-hour
support center.

* Developer Tools supported include:

Entire contents of the Toolkit CD, Notes API, Lotus Notes ViP, cc:Mail
Import/Export, Forms, DataLens, NotesSQL, HiTest Tools C API, HiTest Tools
for Visual Basic, all Desktop Developer Tools, including Desktop API's,
ScreenCam, 1-2-3 ADK/SDK, Improv for Windows, 1-2-3 Windows Addin Toolkit,
SmartStyle, and the Ami Pro Macro Toolkit.

 ============================================================
 From the  'New Product News'  Electronic News Service on....
 AOL (Keyword = New Products) & Delphi (GO COMPUTING PRODUCT)
 ============================================================
 This information was processed from data provided by the 
 company or author mentioned. For additional details, please 
 contact them directly at the address/phone number indicated.
 All trademarks are the property of their respective owners.
 ============================================================
 All submissions for this service should be addressed to:
 BAKER ENTERPRISES,  20 Ferro Dr,  Sewell, NJ  08080  U.S.A.
 Email: RBakerPC (AOL/Delphi), rbakerpc@delphi.com (Internet)
 ============================================================
