DCA INTRODUCES EXPANDED SET OF TECHNICAL SERVICE PROGRAMS FOR ALL PRODUCTS

Company Becomes New Member of TSANet (Technical Support Alliance Network)

September 26, 1994 -- ALPHARETTA, Ca. -- DCA today announced the addition
of three new technical support services to its existing SupportWorks
programs to provide customers, resellers and distributors with a
comprehensive and flexible five-tier selection ranging from the most basic
support functions to user-customized services. In addition, DCA's new
membership in TSANet validates its commitment to continually improve
customer satisfaction through multi-vendor alliances.

The three new DCA SupportWorks programs include Standard and Classic for
end-users and a third, Enhanced, designed specifically for resellers and
distributors. These join DCA's existing SupportWorks programs, Premium and
Custom, to form five tiers of technical service programs for users and
resellers of all DCA products.

SupportWorks is a cost-effective service program that has been expanded to
enable each customer to pick a program that fits the size of their
organization, and the nature of their organization's support needs. With
SupportWorks, customers leverage the in-depth knowledge of DCA's technical
support staff instead of having to create their own n-house experts.

"Support is becoming the number one criteria in the product purchase
decision. As more and more of our customers move to client/server
networks, their need for fast and dependable technical service is also
increasing," says John Schneider, vice president of DCA's Worldwide
Technical Support. "DCA's SupportWorks is designed to make our customers'
lives easier, especially the intricate interoperability issues that
everyone faces today when they work with various desktop, network and
communications products. This program ensures that their technical support
organizations get the latest in-depth know-how from our experts -- fast
and accurately."

No matter what level of this technical service program a customer may
choose, DCA SupportWorks' basic services are included with the purchase of
all DCA products. Customers use this service to install, configure,
implement and maintain their DCA products through the company's
comprehensive on-line electronic services, including 24-hour bulletin
board and fax services, and access to these services through the Internet
and CompuServe. Responses to any question are promised before the end of
the next business day.

"We have always received excellent support services from DCA," said Julio
Duran, customer support manager, Information Management Business Unit,
Florida Power & Light. "The support people are able to put their heads
together, see what requirements exist, and supply a solution that is
operationally sound."

NEW SUPPORTWORKS PROGRAMS

SupportWorks Standard is the new first tier of DCA's technical services
program that comes free with the purchase of any DCA product, and includes
90 days of phone support from a technical support analyst -- 11 hours a
day, five days a week. Customers unable to reach an analyst directly will
receive a call back in four hours or less. After the 90-day period ends,
customers can still call DCA with questions, and are billed on a per
incident basis -- not by the minute or by the call. No matter how many
calls it may take to resolve a particular support issue, it still counts
as a single incident under SupportWorks.

SupportWorks Classic adds a new second level of increased service provided
by the program. SupportWorks Classic offers a full year of reliable,
toll-free support service. Customers who sign up for this program receive
a toll-free 800 number that enables them to get in touch with DCA's Tech
Support department, five days a week, 11 hours a day. In the event that a
Tech Support analyst is unavailable when they phone, one will call back
within two hours or less.

SupportWorks Enhanced is designed especially for those who resell or
distribute DCA products. Elements of this program are based on the many
special support needs of resellers and distributors. To help address these
needs, SupportWorks Enhanced offers escalated levels of service depending
upon the situation. Resellers and distributors who sign up for this
program get a toll-free 800 number which gets them in touch with a
knowledgeable Technical Support analyst anytime between 9 a.m. and 8 p.m.
ET, Monday through Friday. If a DCA analyst cannot be reached directly,
one will call back within two hours.

With the addition of SupportWorks Standard and Classic, the SupportWorks
Premium package becomes DCA's third level of support, a very specialized
level of service that includes a technical account specialist (TAS)
dedicated to each customer's site. If the customer cannot reach their
assigned TAS directly, a call from the TAS will be returned in 15 minutes
or less. Customers receive unlimited toll-free access for one year, 11
hours a day, five days a week. In addition, the TAS visits the customer's
site once a year. The familiarity the TAS gains with the customer's
networks, software and personnel not only makes problem solving a quick
and efficient operation but also helps the TAS determine a strategic
communications solution that is suitable for that particular company.
Customers also receive discounts on DiscoverDCA training and education for
DCA products and services .

Support services a la carte best describes SupportWorks Custom, the fourth
level of increased customer-oriented services. Customers write their own
suite of support services based on their site-specific needs or they can
combine elements of the other four SupportWorks programs to create an
individualized SupportWorks Custom package.

The entire suite of SupportWorks programs is an integral part of "The
DCAdvantage," a comprehensive package of service options that enable DCA
customers to keep up with industry changes and use DCA products more
effectively. DCAdvantage includes upgrade maintenance programs, software
site licenses, training and education, developer services and consulting.

PRICING AND AVAILABILITY

The three new SupportWorks programs are available now. Pricing is as
follows: Standard service is free of charge for all products and does not
require a contract; Classic costs $200 per customer plus $10 per
workstation regardless of the number of DCA products installed and
requires a contract; Enhanced contract depends on the number of reseller
contacts ranging from $720 for 1 to 4 contacts and $4,300 for 20 or more
contacts.

TECHNICAL SUPPORT ALLIANCE NETWORK

Validating its commitment to continually improving customer support, DCA
has become a new member of TSANet, an alliance of computer vendors founded
in September 1993, designed to establish a means of effectively working
together for the improvement of vendor problem resolution for mutual
customers worldwide. The TSANet model defines support activities in the
area of technical support, training, information exchange and product
exchange.

With the rise in popularity of client/server computing, interoperability is
the cause of much "down time" in multivendor environments. As a member of
TSANet, DCA now has direct access to the technical support groups in
companies such as Novell, Apple, 3COM, Banyan, IBM, Synoptics and Borland.
By working closely with these vendors, DCA can offer a faster response
time to solve problems often caused by interoperability issues. A TSANet
database is also available to all members as part of the organization's
policies and procedures for handling multivendor calls.

Other members of TSANet include American Power Conversion, AST Research,
Cheyenne Software, Compaq Computer Corp., Dell Computer Corp., Future
Domain, Hewlett-Packard, Lotus Corp., Madge Networks, NetFRAME, Oracle
Corp., QMS Inc., Santa Cruz Operation, SMC, Storage Dimensions SynOptics
Communications Inc., Thomas Conrad, Tricord Systems, Wall Data Inc., and
WordPerfect Corp.

More information about DCAdvantage or any of DCA's SupportWorks programs
can be obtained through the following channels: For Irma, CrossTalk, RLN
and OpenMind products, call 800-348-3221, ext. 791; fax: 404-442-4366. For
Unisys products or NetWizard, call 513-745-0500; fax: 513-745-0327.
Overseas customers can contact DCA in Sydney, Australia at (Tel)
61-2-451-8255; fax: 61-2-451-4034; or in Singapore at (Tel) 65-291-7988;
fax: 65-291-9281.

Located in metro Atlanta with offices worldwide, DCA is an international
leader in providing personal computer communications solutions for host
and remote information access. DCA's host access communications software
and development tools improve business processes and leverage corporate
investments. DCA facilitates the integration of information on existing
IBM, Unisys, DEC, Unix and HP systems into new client/server applications.
DCA's software products for remote communications give users complete
access to corporate data and information services, regardless of where
they may be located. DCA's groupware software enhances productivity by
leveraging information into knowledge.

For more information on DCA products or upgrades, call DCA at
1-800-348-3221, ext. 786; fax 404-442-4366. International customers may
fax requests for product or pricing information to 404-442-4364.

Digital Communications Associates Inc (DCA)
1000 Alderman Ave
Alpharetta, GA 30201
404-442-4000,  fax 404-442-4366

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