Leading PC-LAN based Customer Information System, Clientele, Now Available
for Windows

Adds Customization and Connectivity at Affordable Price

Lake Oswego, OR -- September 26, 1994 -- AnswerSet Corporation today
released a Windows version of Clientele, its popular PC LAN-based customer
information and help desk system. The new Windows product enables users to
automate the management of customer support functions and easily capture,
access and manage critical customer information in a graphical Windows
environment. The new version features extensive customization capability
and Open Data Base Connectivity (ODBC) support, for seamless connectivity
to other commercial databases.

Clientele for Windows automates traditional help desk functions such as
call tracking and follow-up, inventory management and the maintenance of a
problem/resolution database. In addition, Clientele provides extensive
support for external customer service functions such as service agreement
monitoring, order processing and returned materials (RMA) handling.
Clientele for Windows also provides a means of centralizing critical
customer information and managing this information across departments in
one or multiple remote locations.

"Clientele enables companies to avoid the "let me check on it and I'll call
you back" syndrome that occurs between support personnel and customers,"
said William Mulert, president of AnswerSet. "By consolidating customer
information in a single system that's accessible from the desktop or the
field, Clientele enables service providers company-wide to respond more
quickly and effectively to customer issues."

Windows Version Adds Customization Capability and Connectivity

Designed from the bottom up to take full advantage of the Windows
environment, Clientele for Windows is written in Visual C++, uses the
Microsoft Access JET engine for database functions and supports ODBC.
Through ODBC, Clientele can share information with client/server databases
such as SQL Server or Oracle for large-scale installations.

Users can customize the "look and feel" of Clientele for Windows through
its one-step, "drag and drop" interface. Clientele screens, fields, menus,
buttons and reports can be easily modified or deleted in minutes. In
addition, an optional Developers Kit adds total customization capability,
enabling users to extend logical operations and add new screens, tables
and pull-down menus as desired.

Clientele for Windows integrates with Microsoft Access' graphical report
writer. Using Access, users have the option of either using one of Access'
bundled standard reports or generating a custom report. Access' graphical
interface makes it easy for users at any level of computer expertise to
create reports ranging from simple, columnar text-based formats to complex
database publishing with embedded graphics.

A replication server, providing an economical means of managing multiple
remote databases from a centralized location, will be available as an
option. The replication server simultaneously updates databases connected
via LAN, at user-specified intervals.

"Clientele demonstrates the kind of power that's available on a networked
PC system," said Mulert. "When our customers see what Clientele can do and
how much it costs, the decision to use a PC-based system -- versus a more
complex and costly UNIX-based system -- becomes obvious."

AnswerSet is a market leader in PC LAN-based customer information and help
desk systems. Its products automate customer service and marketing
functions, maintaining a central repository of critical customer
information for easy accessibility company-wide. Clientele is available
for both DOS and Windows with prices ranging from $695 per concurrent
user, to $6195 for each group of 10 concurrent users.

For more information, contact AnswerSet at 5000 S. W. Meadows Road, Suite
333, Lake Oswego, OR 97035, phone: 503-598-4500, fax: 503-598-4515.

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