Rhode Island Soft Systems, Inc. unveils CompuServe Support Forum

February 2, 1994 -- WOONSOCKET -- Rhode Island Soft Systems, Inc. has just
announced the availability of its new Customer Support Forum on
CompuServe. "The CompuServe Support Forum is an excellent complement to
our own customer support BBS," says CEO Eric Robichaud, "because users
already familiar with CompuServe can just come in and use the Forum. It's
a lot easier to access than our BBS, and offers more services. Of course,
all of our international customers can now access us via CompuServe where,
before, international data calls to our BBS were too expensive, if even
possible [due to noisy connections on many international calls]."

By typing GO RISS, and accessing section 5, users can access the three
major services of the Rhode Island Soft Systems, Inc. Support Forum:
messaging, files, and conferencing. Through the messaging section, which
is analogous to a large, public Bulletin Board System, customers can
communicate directly with RISS personnel, almost in real-time. "The
messaging section is an invaluable asset," says Glenn Miller, the Manager
of Technical Support at RISS. "Through this facility, our customers can
quickly and easily ask questions and seek support at any time of the day
or night. The public nature of the message section is a major asset,
because it instigates conversations involving other customers as well as
our staff, which not only helps us achieve better results, but also
provides a lot of good brainstorming on recommendations and features that
we can use for future versions of our products."

The file library of the forum will undoubtedly be the most traveled section
of the forum. The file library is kept stocked with product samples,
product information, update information, answers to frequently asked
questions, program patches, help files, and the like.

The conferencing area provides a place for people to talk with one another
"live," in real-time, and is expected to be the site of special meetings
and presentations, as well as a place for users to directly interact with
technical support personnel for immediate answers to pressing questions.
The conferencing area is not expected to be the most heavily utilized
section of the forum, but will certainly be a benefit to users. "I
originally met my wife on a conferencing system, " notes Eric Robichaud,
"so it can't be all that bad!"

Rhode Island Soft Systems, Inc
P.O. Box 748, Woonsocket, RI 02895
Tele (401) 767-3106,   Fax (401) 767-3108

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