SYBASE ENHANCES CUSTOMER SUPPORT OFFERINGS WITH NEW SERVICE

Immediate Availability of Sybase OpenLine Demonstrates Leadership in
Enterprise Client/Server Customer Support

Emeryville, CA, December 8, 1993 -- Sybase, Inc., The Enterprise
Client/Server Company, today announced availability of a new support
service created to better enable the transfer of technical expertise and
technology to the customer. OpenLine, the new Sybase Forum on CompuServe,
is the latest offering to support the company's commitment to providing
customer support services geared toward ensuring customer self-sufficiency
and success.

"Our success as a service organization depends on the rapid, efficient
dissemination of information and transfer of technical expertise to the
customer," said Robert Rabin, vice president of Sybase Worldwide Customer
Service and Support (CS&S). "OpenLine enables customers to access the
technical expertise of Sybase engineers and executives, and other SYBASE
users, literally at their fingertips."

OpenLine: the Sybase Forum on CompuServe

OpenLine, available now, is a 24-hour, on-line service through Compuserve
that provides customer access to Sybase-specific library and message
areas. These library and message areas are focused on Sybase's product
lines, including servers, connectivity, tools and system management
products. By providing global access to a robust and consistent set of
on-line services, OpenLine allows customers to find answers to many
questions without formally opening a case with Technical Support or
Customer Service, saving customers valuable time and money.

"We believe that OpenLine will become an invaluable part of the Sybase
support model, allowing customers to access Sybase technical expertise
quickly and inexpensively. We are very excited about this new forum, as
are the over 1,350 Sybase customers who have already signed on since we
opened the line on November 1," added Mr. Rabin.

In the message areas, Sybase customers can hold on-line discussions with
one another and with Sybase technical staff by posting messages and
responses to a bulletin board. Each message area is managed by a Sybase
moderator, who is a designated Sybase engineer responsible for monitoring
the message area, keeping the discussions on track, and ensuring that all
questions receive timely and accurate answers. OpenLine also provides an
opportunity to interact directly with Sybase executives during scheduled
times when they serve as message area moderators. These executive sessions
will be published on OpenLine in advance.

The Sybase moderators also maintain technical information in the
corresponding library areas. For each message area there is a library, or
repository of relevant information, containing both ASCII and binary
files. Customers can search for files by key word, browse the files
on-line, and download them to their local machines. Included in these
libraries are troubleshooting guides, white papers, frequently asked
questions, and subscription upgrade information. Sybase also plans to add
many features and capabilities, such as case status query, to OpenLine in
the coming months.

"I am very pleased with the new Sybase forum on CompuServe because it
combines the means of getting very fast responses to questions with the
flexibility of logging on at my convenience to obtain feedback to
previously posted issues," said Kirk Royster, architecture specialist, Dow
Corning Corporation. "By creating this forum, Sybase has recognized the
value of communication among their customers and Sybase. It is a win win
scenario in which customers benefit from the exchange of information, and
Sybase benefits by being able to rapidly build a knowledge base of
customer experience worldwide."

For more information about CompuServe, users can call 1-800/524-3388. For
more information about the Sybase OpenLine Forum, customers can call
1-800/8-SYBASE.

Sybase Global Service Organization

The Sybase Global Service Organization is aimed at helping customers and
partners better understand Sybase client/server technology in order to
develop internal competency and maximize their effectiveness with Sybase
technology. The two divisions of the organization, Professional Services
and Customer Service and Support, work closely together to provide
integrated support services that meet customer needs throughout the
client/server lifecycle, from development to implementation and ongoing
maintenance.

Sybase, Inc.

Sybase, Inc. (NASDAQ: SYBS) develops and markets a leading family
client/server-based software products and services for on-line,
enterprise-wide applications. Sybase's integrated family of software
includes servers, tools, connectivity, and administration/control products
that provide complete desktop to mainframe solution. Headquartered in
Emeryville, CA, Sybase markets its products worldwide through its direct
sales force, telesales, distributors, OEMs, VARs, and Systems
Integrators.

Sybase Inc, 6475 Christie Ave, Emeryville, CA 04608
510-596-3500;  Fax: 510-658-9441

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