CASCADE TECHNOLOGIES RECEIVES RECOGNITION AWARD FROM IBM FOR PARTICIPANT
SERVICE CENTER SYSTEM

(December 15, 1993; New York, NY) Cascade Technologies announced today that
it has received a Recognition Award from IBM Corporation. The Cascade Call
Center, Cascade's system for participant service centers and human
resource/employee benefit hotlines, was named in the award.

The Cascade Call Center is the latest employee communication system offered
by the company to automate employee benefit and human resource
administration. The system integrates Cascade's interactive voice response
(CAS Voice) with call distribution logic to simultaneously deliver
employee calls, along with applicable benefits and HR data, to a telephone
service representative. The employee uses a touchtone phone and receives
menu options on benefit options and information, typical of a voice
response system. If the employee needs additional assistance, the call is
transferred to an administrator. At the same time the call is transferred,
the system presents employee-specific information on the administrator's
personal computer, without having to re-prompt the employee for an
identifier, such as their social security number. Consider the following
application:

401(k) Plan Enrollment

1) An employee dials into the Cascade Call Center to enroll in the 401-K)
Plan.

2) The voice response system (CAS Voice) verifies eligibility against
employee demographic data and plan rules.

3) The employee enters contribution rates and investment elections using a
touchtone phone. The voice response system validates all elections.

4) The employee is transferred to an administrator who reviews elections,
answers questions, and completes the enrollment process with beneficiary
and other demographic data.

The Cascade Call Center is designed for companies with a benefits or human
resource department where intelligent call distribution and computer
integration is required. "We are starting to see a trend towards
departmental service centers, just as we saw a trend in departmental LANs
a couple of years ago," noted Frank Joicy, Vice President of Technology at
Cascade. "For many organizations, the human resource and benefits
department is the primary place to start due to the volume of calls and
the high level of responsiveness and service required. "

Employee benefit consulting firms, banks, insurance companies, mutual fund
companies and TPAs are also implementing participant service centers as
part of their outsourcing services for benefits and human resource
administration.

According to Michael F. George, Vice President of Marketing at Cascade,
"Automated participant service centers reduce servicing costs, where
administrative assistance is required, by utilizing interactive voice
response as a front-end to the call. This minimizes the time an
administrator needs to spend with an employee. With our expertise in
employee benefit systems and the industry-wide recognition we are
receiving in the voice processing community, we are well positioned to
continue assisting companies in implementing interactive communication
systems for employee benefit administration."

Founded in 1985, Cascade is a leading provider of defined contribution and
employee communication software. Earlier this year, Cascade received Voice
Processing Magazine's EDITORS' CHOICE AWARD for the Cascade Call Center.
The magazine's award recognizes companies who exhibit "Excellence in
Applications of Computer Telephone Integration." You may contact the
company at (212) 768-7380.

Cascade Technologies Inc
1430 Broadway, 7th Floor
New York, NY 10018-3308
212-768-7380,  fax 212-768-7806

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