Paperless-ngx error after initial setup: Your username and password
didn't match
reddit / selfhosted

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YeahRightBro · 2023-12-30 02:45

Hello, I'm attempting to deploy paperless-ngx on my Synology DS920+. I
followed the [Marius Hosting guide](https://mariushosting.com/how-to-
install-paperless-ngx-on-your-synology-nas/) exactly. When I attempt
to log in for the first time, I get the error *Your username and
password didn't match. Please try again.* I waited a few hours just in
case something hadn't finished setting up in the background, but I'm
still seeing the error. I confirm that the username and password I'm
using is the same as what is in the Portainer stack I deployed. Can
someone please point me in the right direction?

​

https://preview.redd.it/7eb2gul9ic9c1.png?width=387&format=png&auto=we
bp&s=850334b71e16ca3352d16b4e33c7a4c059d56dc2

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Square_Lawfulness_33 · 2023-12-30 03:38

It doesn’t always take what was provided in the configuration and you
will need to login using the default login.

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YeahRightBro · 2023-12-30 03:42

Hey there, the default login afaik is admin:admin. I get the same
error with those creds.

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Square_Lawfulness_33 · 2023-12-30 03:43

looked at the documentation and it wants you to run a command to
create a super user. Will the container is running executable this
command.

docker compose run --rm webserver createsuperuser

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Square_Lawfulness_33 · 2023-12-30 03:52

Did you set PAPERLESS_ADMIN_PASSWORD and PAPAERLESS_ADMIN_USER

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YeahRightBro · 2023-12-30 07:06

To log in, one can either run `docker compose run --rm webserver
createsuperuser` or define `PAPERLESS_ADMIN_USER` and
`PAPERLESS_ADMIN_PASSWORD` in the docker compose file. I'm using
Portainer instead of docker compose so I defined
`PAPERLESS_ADMIN_USER` and `PAPERLESS_ADMIN_PASSWORD` in my stack per
the [Marius Hosting guide](https://mariushosting.com/how-to-install-
paperless-ngx-on-your-synology-nas/). It looks exactly like the code
below, except for the values I changed where it made sense.

I still cannot log in unfortunately. Any other ideas?

`version: "3.6"`
`services:`
  `broker:`
`image: redis`
`container_name: Paperless-NGX-REDIS`
`restart: always`
`volumes:`
`- /volume1/docker/paperlessngx/redis:/data`
  `db:`
`image: postgres`
`container_name: Paperless-NGX-DB`
`restart: always`
`volumes:`
`- /volume1/docker/paperlessngx/db:/var/lib/postgresql/data`
`environment:`
`POSTGRES_DB: paperless`
`POSTGRES_USER: paperless`
`POSTGRES_PASSWORD: paperless`
  `webserver:`
`image: ghcr.io/paperless-ngx/paperless-ngx:latest`
`container_name: Paperless-NGX`
`restart: always`
`depends_on:`
`- db`
`- broker`
`ports:`
`- 8777:8000`
`volumes:`
`- /volume1/docker/paperlessngx/data:/usr/src/paperless/data`
`- /volume1/docker/paperlessngx/media:/usr/src/paperless/media`
`- /volume1/docker/paperlessngx/export:/usr/src/paperless/export`
`- /volume1/docker/paperlessngx/consume:/usr/src/paperless/consume`
`environment:`
`PAPERLESS_REDIS: redis://broker:6379`
`PAPERLESS_DBHOST: db`
`USERMAP_UID: 1026`
`USERMAP_GID: 100`
`PAPERLESS_TIME_ZONE: Europe/Bucharest`
`PAPERLESS_ADMIN_USER: marius`
`PAPERLESS_ADMIN_PASSWORD: mariushosting`
`PAPERLESS_OCR_LANGUAGE: deu+eng`

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YeahRightBro · 2023-12-30 07:17

Solved! I was using a password with a $ character in it and paperless-
ngx ignored anything from the dollar sign to the right. So if my
password was 123$567, paperless-ngx stored my password as 123. I can
log in now.

Hope this helps someone in the future.

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austozi · 2023-12-30 11:10

> I was using a password with a $ character in it and paperless-ngx
ignored anything from the dollar sign to the right. So if my password
was 123$567, paperless-ngx stored my password as 123.

Was this in docker-compose.yml or paperless-ngx itself? If the former,
enclosing the password in quotes should resolve it. If the latter,
this sounds like a bug so perhaps open an issue on their issue
tracker?

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Square_Lawfulness_33 · 2023-12-30 12:18

Create a docker compose file outside of portainer and run the command
I mentioned to create a super user, it should be run from the same
directory as the compose file. Also if you go to the GitHub of this
project there’s a portainer example file you can compare with yours to
see if there’s a difference.