Goodtok: An open-source tool for better customer engagement (and a
better shopping experience)
reddit / selfhosted

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sanderspedro · 2023-12-22 20:10

I’m having a hard time putting this in simple words, so I'll tell a
story!


Scenario:


Imagine you go to a website to buy an expensive item.


(For the sake of example, you are buying a camera.)


You've been surfing at cameras.com and found one you like, but it's
not clear if it has support for streaming.


What do you do?


Spend a bunch of time doing research, only to miss an important piece
of information, or simply leave and not buy the item.


Sound familiar? That's what I call a lose-lose situation.


Let's try again with Goodtok:


You go to the same website and find a camera you like.


You do some research, but it's still not clear if it has support for
streaming.


You see a chat button and decide to click on it to have a 1-1 video
chat with an expert.


Within a few minutes, you know if the camera has everything you need
and decide to buy the item.


You are now a happy customer :)


The end.


===


Any ways I hit few important milestones and you can try the tool with
Gitpod here:


https://github.com/fonoster/goodtok

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Bitter_Motor_9081 · 2023-12-22 20:41

I get the idea and it's very interesting.