Any recommendations for ticketing system?
reddit / selfhosted

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steadystatus21 · 2023-12-21 21:20

Hello!
I am looking for a self-hosted (duh) ticketing system where friends
and family can ask for help via. tickets.
Ideally it should have email integration to use with Gmail, and should
be easy to navigate.


Thanks!

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strutZcsgo · 2023-12-21 21:31

[https://osticket.com/](https://osticket.com/)

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Legitimate_Farm_3095 · 2023-12-21 21:36

https://www.reddit.com/r/selfhosted/search?q=ticket+system

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AllTheModzAreCancer · 2023-12-21 21:42

Never used a self-hosted system like this before, but I've read
several times that it's really good.

https://github.com/Budibase/budibase

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unofficialtech · 2023-12-21 21:54

HESK has been a simple go-to for me.

But caution if you are self hosting your help desk and users are using
your self-hosted services (plex, nextcloud, etc...).  If your users
are trying to report that services are broken, and whatever is broken
has also broken your helpdesk (i.e. server offline, network/isp
outage), then you won't know until they call your phone.  Which will
then result in them just calling your phone all the time "because they
didn't know if you would get the ticket".

For that reason, I use zoho desk since I already have other products
and they have a mobile app with good push notifications.

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jdblaich · 2023-12-21 22:33

I use OSTicket.  I have for some time.

I like it.  I hate it.

I have integrated  it into my asterisk phone system in order to look
up whether the customer that is calling has an open ticket.  It shows
on the display on the phone who the caller is and if they have an open
ticket. To do this I use Dynamic Routes and CallerID superfecta.  I
love that.

I have had to add different contact methods.  I have to add entries to
the database and modify a script.  I hate that.

It also seems to be a pain each time I need to upgrade to the
next/latest version.  No matter their videos saying it is easy, no
matter the steps they outline, it always seems to fail due to things
that were not considered or documented or their guide was  never
updated.

I would like to see a system where I can define checkboxes and options
for things that have to be done when the ticket is created, something
that is required for every new ticket.

Forget using tasks, as tasks are cumbersome.  You have to close each
task before you can close the ticket.  I want to close the ticket and
have it close all task.  Hate that.

Though they have the option to specify a business, this is the only
way to add multiple phone numbers.  I hate that.  I'd rather just be
allowed to keep adding phone numbers similar to the way the contacts
feature of mail and phone apps work.

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vogelke · 2023-12-21 22:47

Recent suggestions:

https://www.reddit.com/r/selfhosted/comments/1856y1q/is_there_any_fami
ly_friendly_simple_ticketing/

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Majestic-Contract-42 · 2023-12-21 22:55

Thanks. Focus your comment helpful

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Senkyou · 2023-12-21 23:46

Do you know if OS ticket offers or has available a docker image?

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steadystatus21 · 2023-12-21 23:54

Thank you! I have looked into OSTicket for some time (and been on the
fence about it), but I think I might just go with OSTicket!

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alecseyev · 2023-12-22 00:05

I like trudesk https://github.com/polonel/trudesk. I run it in docker
and Kubernetes. Needs Mongo, optionally redis and elasticsearch. You
can run this image if mobile view is important for you :
https://hub.docker.com/r/sysopsro/trudesk

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ThatSituation9908 · 2023-12-22 00:07

Gmail—You have a perfect ticketing system already.

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Square_Lawfulness_33 · 2023-12-22 01:10

Yes it does just do a docker hub search

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steadystatus21 · 2023-12-22 02:19

>Do you know if OS ticket offers or has available a docker image?

I recall using this:


https://github.com/tiredofit/docker-
osticket/blob/main/examples/docker-compose.yml

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Senkyou · 2023-12-22 02:21

Thank you!

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robersniper · 2023-12-22 11:52

[https://github.com/awesome-selfhosted/awesome-selfhosted?tab=readme-
ov-file#ticketing](https://github.com/awesome-selfhosted/awesome-
selfhosted?tab=readme-ov-file#ticketing)

​

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