Looking for a way to manage IT classroom projects/jobs
reddit / selfhosted

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dprimedx · 2023-12-07 14:10

Hey folks,
I teach IT at a comprehensive high school. As part of moving away from
pushing the A+ cert on my students, I'm looking to get them involved
in more jobs - fixing stuff for teachers, the public, etc.

What I'm looking for is a way to keep track of all of this. I had
considered something like osTicket, but I'm not entirely sure how
appropriate that would be.

In short, it would need to track what the job is, who worked on it,
keep track of the contact information for the client, etc. It'd also
need to be simple enough for high schoolers to pick up and be willing
to use.

Writing this out, I'm thinking a ticket management system *would* be
appropriate, but I'm still open to other ideas!

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Legitimate_Farm_3095 · 2023-12-07 15:25

did you look at awesome self hosted as suggested in the side bar? did
you search the sub for ticket systems? did you search google for open
source/free ticket system?

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dprimedx · 2023-12-07 17:27

Yes. Yes. And yes. I'm familiar with ticket systems, thoroughly. What
I was asking about was if there are *any alternative options to
ticketing systems that may be more appropriate for this*. Thanks
though.

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olejazz · 2023-12-08 07:32

I would recommend a simple ticket system for this, as it would
probably make your life easier e.g. osTicket (or osticketawesome)
already mentioned, Trac, Zammad.

Other non-ticket options: kanboard?