Is there any family friendly, simple ticketing system ? reddit / selfhosted ---------------------------------------------------------------------- lolozen · 2023-11-27 16:29 I'm looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I'd like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised. Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ? ---------------------------------------------------------------------- Legitimate_Farm_3095 · 2023-11-27 16:29 https://www.reddit.com/r/selfhosted/search?q=ticket+system&restrict_sr =on&include_over_18=on&sort=relevance&t=all ---------------------------------------------------------------------- jlmacdonald · 2023-11-27 16:42 Make a physical kanban board with real live postit notes. ---------------------------------------------------------------------- Zach78954 · 2023-11-27 16:45 If your okay with it not being self hosted, Jira ITSM is free for three users and unlimited customers. [Link](https://www.atlassian.com/software/jira/service-management) ---------------------------------------------------------------------- JzJad12 · 2023-11-27 16:52 I have used zammad for basically the same thing, looks nice and it's simple. ---------------------------------------------------------------------- IsPhil · 2023-11-27 16:56 You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you'll see them later. I've only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container. ---------------------------------------------------------------------- zcubed · 2023-11-27 17:20 [https://www.youtube.com/watch?v=Kq0BMVhbFkA](https://www.youtube.com/ watch?v=Kq0BMVhbFkA) ---------------------------------------------------------------------- hellmouth · 2023-11-27 17:27 https://peppermint.sh/ ---------------------------------------------------------------------- [deleted] · 2023-11-27 17:29 [removed] ---------------------------------------------------------------------- DundasKev · 2023-11-27 18:19 I use Trello, which isn't at all self hosted but it's free and ready to go. ---------------------------------------------------------------------- hakube · 2023-11-27 18:36 redmine will do you right. ---------------------------------------------------------------------- beje_ro · 2023-11-27 18:37 Why not kanboard? ---------------------------------------------------------------------- root_15 · 2023-11-27 18:44 Zammad ---------------------------------------------------------------------- electrik22 · 2023-11-27 19:04 In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users ---------------------------------------------------------------------- agent_kater · 2023-11-27 19:12 Do you need email in/out or are you ok with people having to log in? ---------------------------------------------------------------------- lolozen · 2023-11-27 19:22 I would want to self host it to put my home lab at use ---------------------------------------------------------------------- lolozen · 2023-11-27 19:23 I'd like something with a work flow not a workaround, like uvdesk or osticket but without the other tools than notification mail and ticketing, but if there is nothing more simple I'll go with those ---------------------------------------------------------------------- lolozen · 2023-11-27 19:24 I just want them to fill a simple form and have the ticket workflow ---------------------------------------------------------------------- lolozen · 2023-11-27 19:25 I saw that but it doesn't have any docker, that a bit of a turn down. ---------------------------------------------------------------------- lolozen · 2023-11-27 19:26 I'd like something aimed at being a ticketing system not a workaround. ---------------------------------------------------------------------- lolozen · 2023-11-27 19:28 I'd like to have email in and out and for them not to log in. They'd go on a website I host home (I have everything needed to deploy a webapp), fill in a form with type of service they need explain what they need, and I'd receive a ticket and notifications. ---------------------------------------------------------------------- lolozen · 2023-11-27 19:29 This seems to be a bit too much , I'd like to focus on the ticketing system, filling a form, receiving a mail managing the process, marking it as done etc... ---------------------------------------------------------------------- lolozen · 2023-11-27 19:31 Yes but it's not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don't want to have my all famille to have to create an account ---------------------------------------------------------------------- Superiorem · 2023-11-27 19:33 It doesn't seem to be officially supported, but they do provide instructions for Docker Compose: - https://docs.zammad.org/en/latest/install/docker-compose.html - https://github.com/zammad/zammad-docker-compose ---------------------------------------------------------------------- lolozen · 2023-11-27 19:35 You're right just a bit sad it's not dockerised ---------------------------------------------------------------------- stuffitystuff · 2023-11-27 19:36 Request Tracker or bust. I’ve been using it for something like 20 years. ---------------------------------------------------------------------- lolozen · 2023-11-27 19:37 Why haven't I thought of checking the goat first , thanks for the share , I'll have a look ---------------------------------------------------------------------- lolozen · 2023-11-27 19:38 I'll have a look thank you ! ---------------------------------------------------------------------- Holiday_Kale_8887 · 2023-11-27 19:38 That's what Kanboard does ! ---------------------------------------------------------------------- ent3r_ · 2023-11-27 19:40 it is? https://docs.zammad.org/en/latest/install/docker-compose.html ---------------------------------------------------------------------- IsPhil · 2023-11-27 19:41 I only did super basic stuff with Budibase since I didn't need all its features, but I believe it does let you make workflows and automations. But unfortunately I couldn't tell you more about it specifically. If you need something more complex than a form though, the only other thing I could personally recommend is something like a Kanboard. You can add family to it, they could make a card, and it has automations that you can setup and plugins. The only downside is that it's not the prettiest option, but it has plenty of functionality. There's obviously many other suggestions from others, hope you find something that works for you and the family. ---------------------------------------------------------------------- torbar203 · 2023-11-27 19:42 OSTicket maybe? ---------------------------------------------------------------------- patel21 · 2023-11-27 19:44 Odoo community version has helpdesk app. ---------------------------------------------------------------------- agent_kater · 2023-11-27 19:47 You need to mention that because it will restrict the systems you can use. I understand the need for a system to _keep track_ of the requests but personally instead of the form I'd have them talk to me. I already get far less interaction with my family than I'd like. ---------------------------------------------------------------------- Zach78954 · 2023-11-27 20:02 Yeah, I get that! But it will be the best experience for your family, plus 100% uptime. You can also integrate it into your on-premise apps for status monitoring and automatic ticket creation. While not self-hosted, it is a fantastic tool that, sadly, honesty will be hard for the community to beat. But I also get the urge/need to self-host everything.... it's a slippery slope; next thing you know, you'll have a 42U rack and multiple servers to feed your docker/k8s/exsi cluster. ;) ---------------------------------------------------------------------- It_Might_Be_True · 2023-11-27 20:09 Mom how many times do I need to tell you?! Put a ticket in! /s ---------------------------------------------------------------------- Brutelxr8 · 2023-11-27 20:11 Spiceworks ---------------------------------------------------------------------- zeronight_ · 2023-11-27 20:16 Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them. Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you. ---------------------------------------------------------------------- zeronight_ · 2023-11-27 20:17 But that is the thing, it sounds like this guy is planning on saying that to his family. ---------------------------------------------------------------------- beje_ro · 2023-11-27 20:25 Plus one can organize his own tasks.... That's why I thought about it... ---------------------------------------------------------------------- thomasdarko · 2023-11-27 20:35 Trudeau ---------------------------------------------------------------------- kiwiarbol · 2023-11-27 20:47 Maybe something like trello? ---------------------------------------------------------------------- tangobravoyankee · 2023-11-27 20:50 I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it's time to harass them for violating the SLA. AITA? ---------------------------------------------------------------------- e3m88 · 2023-11-27 20:51 YTA ---------------------------------------------------------------------- vnagornyy · 2023-11-27 20:56 FreeScout.net is a great, free, and open source option. Takes its inspiration from HelpScout. ---------------------------------------------------------------------- PaddiM8 · 2023-11-27 21:03 Well, I made one for myself with simplicity in mind. https://github.com/PaddiM8/Planera ---------------------------------------------------------------------- Pi_ofthe_Beholder · 2023-11-27 21:05 They could just be planning to take all of the verbal requests and make tickets themselves to track progress. I do this with my family/friends for our Plex server and it works great. ---------------------------------------------------------------------- relikter · 2023-11-27 21:06 Step 2: point a web cam at it so that people can check it remotely ---------------------------------------------------------------------- unofficialtech · 2023-11-27 21:09 Consider though, if you are self hosting, and your network/internet is the issue, your ticket system won't get the ticket if it's an email based thing. ---------------------------------------------------------------------- unofficialtech · 2023-11-27 21:11 I mentioned that you should consider if you want your support system on the same infra as the system that could be an issue. Creates a catch 22, but you could look at HESK. Simple, email flow. It's SysAids free thing. It itself I don't know if it's dockerized, but you pull a simple nginx/apache+php install, setup a db container (it may support sqlite, can't remember) and you're golden. ---------------------------------------------------------------------- OppositeFisherman89 · 2023-11-27 21:14 Also, there is nothing wrong with asking family or friends to fill out a quick form so you can more easily help them. There is a right way and wrong way to ask though. ---------------------------------------------------------------------- OppositeFisherman89 · 2023-11-27 21:18 FYI, Overseerr has a built-in report option for any media issues. That's what my family and friends use. They very much prefer that ---------------------------------------------------------------------- dopey_se · 2023-11-27 21:19 We use vikunja for this. In terms of creating, assigning and closing tasks ---------------------------------------------------------------------- mr_claw · 2023-11-27 21:30 Step 3: Build a robotic arm so that people can make changes remotely. ---------------------------------------------------------------------- TerryMathews · 2023-11-27 21:36 Freescout probably fits the bill and is 100% free - it's one of those where they give the base platform away and monetize plugins. On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products. https://freescout.net/ ---------------------------------------------------------------------- [deleted] · 2023-11-27 21:36 [deleted] ---------------------------------------------------------------------- MyTechAccount90210 · 2023-11-27 21:40 Hahahahah, I'm sorry son, what's your ticket number? SHeeewwwwwaaahhh yeahhhh I'm going to need a ticket number. You're welcome to open one by emailing helpdesk@thesmithfamily.net and we'll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week. ---------------------------------------------------------------------- MyTechAccount90210 · 2023-11-27 21:43 man thats a nice little app ---------------------------------------------------------------------- PaddiM8 · 2023-11-27 21:44 Thanks ---------------------------------------------------------------------- vtpdc · 2023-11-27 21:45 From some of the other comments you said you want a web form. NocoDB supports this and has Kanban/list views, but admittedly lacks many features found in dedicated ticketing systems. https://github.com/nocodb/nocodb#screenshots ---------------------------------------------------------------------- PaddiM8 · 2023-11-27 21:45 OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose ---------------------------------------------------------------------- DearBrotherJon · 2023-11-27 21:52 I was literally just about to post this very link, haha ---------------------------------------------------------------------- DevoplerResearch · 2023-11-27 21:53 https://github.com/awesome-selfhosted/awesome-selfhosted#ticketing ---------------------------------------------------------------------- -defron- · 2023-11-27 22:03 How is gittea a workaround? It has a full-featured ticketing system in there complete with a service desk portal. Or do you mean you want something that is JUST a ticketing system and nothing else? ---------------------------------------------------------------------- lerokko · 2023-11-27 22:05 Ah the OG use of a webcam ---------------------------------------------------------------------- scriiby · 2023-11-27 22:19 Sorry dad I told you don’t call me, open a ticket or I won’t give you support ---------------------------------------------------------------------- Dev-N-Danger · 2023-11-27 22:23 Dude, he wasn’t asking for an opinion on if he should do it. ---------------------------------------------------------------------- idontbelieveyouguy · 2023-11-27 22:40 OSTicket, have them send an email. done deal. ---------------------------------------------------------------------- AdmiralPoopyDiaper · 2023-11-27 22:43 “I understand sir, and I’m sorry to hear your WiFi is slow, I can absolutely help you with that. To get started, I’ll need your ticket number, 4-digit access PIN, and most recent math test. Oh, I see here you earned a ‘C’, that only entitles you to 200Kbps down. If you are interested in our 1Mbps service we need proof of a ‘B’ - or if you would like to submit an ‘A’ we can offer our gold-tier 500Mbps service, and if you would like to take advantage of that offer during this marking period I can add in complementary 5ms ping SLA as well. Also your mother has told you three times to take the trash out, Anthony.” ---------------------------------------------------------------------- edbarahona · 2023-11-27 22:49 Just go with Jira and setup a simple kanban, free 10 seats for life (users), create a webform that calls the Jira API to create a ticket ---------------------------------------------------------------------- Donkey545 · 2023-11-27 22:50 I have been using you track. It's been pretty good. ---------------------------------------------------------------------- MomsSpagetee · 2023-11-27 23:11 Problem solved. ---------------------------------------------------------------------- No-Student-8722 · 2023-11-27 23:14 ÓSTicket.com is self-hosted and easy to use. It is funny how you want to manage your family requests... But on the other side I empathize! as I know, family makes for the worst business partners 🙈 ---------------------------------------------------------------------- Kuznetsss · 2023-11-27 23:16 Just an idea: write a simple chat bot for them which will organise requests in the way you prefer ---------------------------------------------------------------------- GrumpyCat79 · 2023-11-27 23:30 I never used or tested it, but does it really needs 4GB RAM? ---------------------------------------------------------------------- ent3r_ · 2023-11-27 23:48 not really unless you enable the elasicsearch container, but it's not required. does take more than most other containers though ---------------------------------------------------------------------- downtownrob · 2023-11-27 23:58 https://freescout.net ---------------------------------------------------------------------- narcabusesurvivor18 · 2023-11-28 00:01 Get in line, mom! I have ten tickets to take care of before yours! Be patient! ---------------------------------------------------------------------- JoshfromNazareth · 2023-11-28 00:37 Wordpress plugins are also out there if you already have one running ---------------------------------------------------------------------- SleepingProcess · 2023-11-28 00:44 If you don't afraid of ugly representation (which actually can be fixed with CSS) you can use [`fossil-scm`](https://fossil-scm.org) which is used (and written by the same authors) by SQLite. It is just a single executable file. ---------------------------------------------------------------------- rm_rf_root · 2023-11-28 00:45 That's exactly what Redmine does, though... ---------------------------------------------------------------------- nomofica · 2023-11-28 00:55 no email? no ticket. no ticket? no problem. ---------------------------------------------------------------------- MomsSpagetee · 2023-11-28 01:01 “Mark as resolved” ---------------------------------------------------------------------- op-amp · 2023-11-28 01:27 I have literally been investigating the same thing today. I was looking into peppermint but wrote it off because the container kept crashing. Im going to try again because the maintainer fixed the issue. https://github.com/Peppermint-Lab/peppermint/issues/187 ---------------------------------------------------------------------- trekologer · 2023-11-28 01:32 But if I move it to the bulletin board, how am I going to see if the coffee pot is empty? ---------------------------------------------------------------------- iamabdullah · 2023-11-28 01:48 Why are you trying to implement a ticket system for your family... this is absolutely overkill. Stop. ---------------------------------------------------------------------- japottsit · 2023-11-28 02:20 lots of fixes have been released recently :) ---------------------------------------------------------------------- japottsit · 2023-11-28 02:20 peppermint.sh ---------------------------------------------------------------------- japottsit · 2023-11-28 02:20 thanks for the rec ---------------------------------------------------------------------- op-amp · 2023-11-28 02:24 Thank you!! I’m eagerly trying it out tonight. ---------------------------------------------------------------------- momsSpaghettiIsReady · 2023-11-28 02:51 I've used Spiceworks self-hosted back in the day. Not sure how good it still is. ---------------------------------------------------------------------- hrafnulfr · 2023-11-28 03:34 Might look into freescout ---------------------------------------------------------------------- NameIsYoungDev · 2023-11-28 03:55 Github issues? ---------------------------------------------------------------------- MITstudent · 2023-11-28 03:59 Step 4: Build a robot that can build these other robots as well as post it notes so it can create a whole new board with just the high priority tickets. ---------------------------------------------------------------------- sockyg · 2023-11-28 04:10 I'd like to move us right to u/lolozen. We had a chance to meet this young man, and boy that's just a straight shooter with upper management written all over him. ---------------------------------------------------------------------- covfebeforecode · 2023-11-28 04:47 Website: https://osticket.com/ GitHub: https://github.com/osTicket/osTicket ---------------------------------------------------------------------- brad_edmondson · 2023-11-28 05:03 https://trac.edgewall.org/ ---------------------------------------------------------------------- Engineer_on_skis · 2023-11-28 05:17 Yep! Hey guys, if something isn't working right or the way you want it to, please use this form to let me know. This way I can't forgot that you said _____ is broken. ---------------------------------------------------------------------- Windera1 · 2023-11-28 06:20 Don't have a 42 RU already? Well, there's your first item for the Santa list 😁 ---------------------------------------------------------------------- nutterbg · 2023-11-28 06:32 Lol, made me spit my coffee! 😂 ---------------------------------------------------------------------- nutterbg · 2023-11-28 06:35 Dear Mother, Your support request has been received and will be processed in the order in which it was received. A member of our support team will reach out at the earliest possible time. Thank you for your patience and have a great day. Best regards, lolozen ---------------------------------------------------------------------- Zach78954 · 2023-11-28 06:45 …. I have two…. 😅 I asked Santa for a eBay gift card to fund my Nas expansion project. It’s never ending haha. ---------------------------------------------------------------------- therealSoasa · 2023-11-28 06:49 You gotta ask yourself, what ticket system Santa uses ? ---------------------------------------------------------------------- narcabusesurvivor18 · 2023-11-28 07:09 … Please note: we have an especially high volume of tickets and it may take up to 2-4 weeks before you receive a response. We appreciate your patience during this busy time of year, especially due to Covid-19. ---------------------------------------------------------------------- yakadoodle123 · 2023-11-28 07:23 He also wasn’t asking for opinions on opinions but here we are. ---------------------------------------------------------------------- boli99 · 2023-11-28 07:43 families wont work like that families want to stand in front of you, or phone you, and tell you the problems to your face, really *really* slowly, while constantly saying 'um' and 'er' and occasionally using inappropriate tech words because they saw them on tv on CSI last night. careful when trying to get family do do stuff like this... you'll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they'll ask you if you put in a ticket for it yet. ---------------------------------------------------------------------- DIBSSB · 2023-11-28 07:51 https://cal.com/ ---------------------------------------------------------------------- contre95 · 2023-11-28 08:04 I use Vikunja ---------------------------------------------------------------------- fy8d6jhegq · 2023-11-28 08:05 > Also your mother has told you three times to take the trash out, Anthony. Then why haven't I received a report ticket Dad? ---------------------------------------------------------------------- vogelke · 2023-11-28 08:10 First, have a look at these pages for some ideas: * https://github.com/driusan/PoormanIssueTracker A simple format for using the file system as an issue tracker * https://github.com/driusan/bug Distributed bug tracking with the filesystem and hg or git, written in Go * https://www.joelonsoftware.com/2000/11/08/painless-bug-tracking/ Nice article by Joel Spolsky about setting up a small bug DB; might also be suitable for use with a spreadsheet Have you ever used Midnight Commander or a filesystem browser? If you're comfortable finding your way around a directory tree, here's a quick and dirty example with your tickets under a folder called "issues": FILENAME CONTENTS +--issues | +--mom | | +--2023-1128-wifi | | | +--1-title Cannot connect to youtube | | | +--2-computer iMac, Mac OS 9.0, 128M RAM | | | +--3-description Mom said the wifi won't let her out. | | | +--OPEN [empty file, not fixed yet] | +--pop | | +--2023-0725-browser | | | +--1-title Cannot display my favorite site | | | +--2-computer Alien laptop, Windows 11 | | | +--3-description Firefox is crapping all over itself. | | | +--FIXED [empty file, shows all good] | +--sis | | +--2023-0901-ms-word | | | +--1-title My thesis is ruined! | | | +--2-computer Dell Desktop, Windows 10 | | | +--3-description Word just mangled a file. | | | +--OPEN [empty file, not fixed yet] You don't need a bunch of separate files; I like directories in case there are screenshots, email messages, etc. Something like this would also work using (say) dokuwiki. ---------------------------------------------------------------------- Old-Knitterhemd · 2023-11-28 08:33 How bad is your infrastructure/how stupid are your users, that you would need a ticketing system. I do not get it. ---------------------------------------------------------------------- SimonGn · 2023-11-28 09:26 NAH ---------------------------------------------------------------------- lolozen · 2023-11-28 09:37 I'll have a look at it then ! Thank you ! ---------------------------------------------------------------------- coldsum · 2023-11-28 09:43 Good shout, any recommendations? ---------------------------------------------------------------------- iamsubhranil · 2023-11-28 10:09 So, we are back to Jira? ---------------------------------------------------------------------- Starfleet_Auxiliary · 2023-11-28 12:27 It’s Jira all the way down. ---------------------------------------------------------------------- sshwifty · 2023-11-28 12:35 Damn it ---------------------------------------------------------------------- Windera1 · 2023-11-28 12:57 Dangerously so haha. ---------------------------------------------------------------------- relikter · 2023-11-28 13:27 Leave it pointed at the coffee pot, but put a mirror behind the pot pointed at the board. You'll need to flip the image (or write all the notes on the board backwards) though. ---------------------------------------------------------------------- taylorhamwithcheese · 2023-11-28 15:24 Not exactly the same use case, but I use Vikunja for task management. ---------------------------------------------------------------------- t0ms88 · 2023-11-28 16:40 I've tried a few self hosted options for this, the best so far was Zammad (can host via docker) That being said I'm also using the free version of Atlassian Jira & Confluence. The free Jira allows multiple projects and then you can use kanban or whatever type of flow. That's to be honest maybe the easier to manage as the mobile app is pretty good and it's easy to setup vs Zammad which took a little bit of tinkering. There is another one I cant recall the name of now, when it comes to me il add it here but it was probably too basic to be very useful. ---------------------------------------------------------------------- LukasAtLocalhost · 2023-11-28 17:38 Lucky me my family doesn't ask for shit ---------------------------------------------------------------------- lolozen · 2023-11-28 18:07 thank you ! ---------------------------------------------------------------------- lolozen · 2023-11-28 18:09 that basicaly it , I got request from my familly that lives in very different part of the country for my plex, and I often forget them since they alway just ask me verbally or through phone calls. ---------------------------------------------------------------------- lolozen · 2023-11-28 18:11 XD that'd be fun ---------------------------------------------------------------------- lolozen · 2023-11-28 18:16 thank you then I'll give it some deeper research ! ---------------------------------------------------------------------- japottsit · 2023-11-28 22:39 Thanks for linking :) ---------------------------------------------------------------------- t0ms88 · 2023-11-28 23:48 If thats the case have you see Ombi? That's probably worth looking at before a ticket system if plex is the primary purpose. Also Tautulli for monitoring and sending news letters (what's new etc). Ombi allows people to request shows and you can approve. If you've got a full setup with torrent client, sonarr etc then it can be fully automated. I believe you can also raise issues on episodes, like bad quality or subtitle issues etc ---------------------------------------------------------------------- McGregorMX · 2023-11-29 02:23 Best solution, don't help for free. You won't need a ticketing system, because they won't ask. ---------------------------------------------------------------------- therealsimontemplar · 2023-11-29 13:06 We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things. ---------------------------------------------------------------------- t0ms88 · 2023-12-02 12:09 Just remembered the other ticket system "Peppermint" again, another open source docker install but was the most basic of all. Zammad is what I've stuck with ---------------------------------------------------------------------- techn0frk · 2023-12-29 12:26 As much as I want to use osticket I am so put off by the theme and the way it's baked into the core of the app. So everytime you upate the app your theme changes are overwritt. Without a simple/abstract way to theme/template the design, it's putting me off using it. ---------------------------------------------------------------------- techn0frk · 2023-12-29 12:27 Does FreeScout have a way for tickets to be created from a basic web form and from incoming emails to a mailbox? ---------------------------------------------------------------------- techn0frk · 2023-12-29 12:28 Did you get a chance to have a look at Zammad? Would love to know what you thought if you did. I am considering using it too. ---------------------------------------------------------------------- techn0frk · 2023-12-29 12:30 >vikunja This looks great thanks for the share ---------------------------------------------------------------------- vnagornyy · 2023-12-29 15:25 Sure, it fetches emails from IMAP server: [https://github.com/freescout-helpdesk/freescout/wiki/Fetching- Emails](https://github.com/freescout-helpdesk/freescout/wiki/Fetching- Emails) For the form, they have user portal: [https://freescout.net/module/end-user- portal/](https://freescout.net/module/end-user-portal/) ---------------------------------------------------------------------- lolozen · 2023-12-29 18:54 It is really good but consume a lot of ram