Messaging system for veterinary clinic
reddit / selfhosted

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smoknjoe44 · 2023-11-22 21:10

I am looking for some ideas of internal messaging among staff at my
veterinary hospital.  Right now, we use the messaging feature in our
cloud based electronic medical record system.  However, the company
keeps making shitty updates that makes the messaging feature
frustrating to use anymore.

What I really need is for staff to be able to send messages to the
doctor when an owner calls and/or when someone calls to get a
medication refill authorization.  I also need to be able to send
messages back to staff if they need to relay a message to an owner or
do a certain task.  It would be nice to be able to have each
individual user have their own user name, but also be able to
categorize them (i.e. technicians, doctors, receptionists).  I would
like it to where all staff can see all the messages just in case
someone is not there and the message needs to be answered by someone
else.  Any ideas on something that could fit this use case?

Thanks!

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FuriousRageSE · 2023-11-22 21:20

No idea of anything already made, but this doesnt sound "way too hard"
to code one self if you know how to program.

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ElevenNotes · 2023-11-22 21:25

Matrix/Synapse.

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Whispzy · 2023-11-22 21:26

I would take a look at [Mattermost](https://mattermost.com) might say
for tech people, but i think this would do for you

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piano1029 · 2023-11-22 22:39

IRC, it's ancient which may sound bad but it means that most
implementations have grown mature and won't cause issues.

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399ddf95 · 2023-11-22 23:00

I used a $0 tier Slack workspace for this in a small business, it
worked OK. The Slack clients are enormous in memory.

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yoganerdYVR · 2023-11-23 11:08

We use signal and have a few groups for each category of staff. Super
simple, and secure.

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SirLagz · 2023-11-23 12:42

And plenty of web based clients for it too

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albtechno · 2023-11-23 13:43

u can use Virola Messenger self hosted and also public its great
supports audio calling screen sharing/remote, file send, groups and
all. Just started using it for my company with around 40 pcs and no
problem its simple its great recommend it.

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smoknjoe44 · 2023-12-08 23:29

Do you self host a signal instance on your server or how do you run
it?

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yoganerdYVR · 2023-12-09 00:20

https://signal.org/

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smoknjoe44 · 2023-12-09 00:25

Thanks but just wondering how you all run it?  Does everyone just
install the app on their phones? Or do you run on work computers?