Ticket system recomendation for 500 Users reddit / selfhosted ---------------------------------------------------------------------- Helpful-Revenue-1397 · 2023-11-18 13:35 Im looking for selfhosted opensource Ticket System supporting; \- LDAP Auth \- Mail notification \- Mail to Ticket \- Answer with mail Any ideas ? ​ ---------------------------------------------------------------------- Legitimate_Farm_3095 · 2023-11-18 13:37 > Any ideas ? https://www.reddit.com/r/selfhosted/search?q=ticket+system&restrict_sr =on&include_over_18=on&sort=relevance&t=all ---------------------------------------------------------------------- LastTreestar · 2023-11-18 13:53 I use old reddit. Is the search button hidden in the "new" reddit or something??? ---------------------------------------------------------------------- subven1 · 2023-11-18 15:32 osTicket, Freescout, Zammad or Request Tracker. ---------------------------------------------------------------------- Helpful-Revenue-1397 · 2023-11-18 15:39 which one of them is easiest to update to newer version ? best option will be to have deb repository ---------------------------------------------------------------------- subven1 · 2023-11-18 15:58 If you selfhost you mostly want to use some form of containers. Dont event think about installing an app nativly. I use Cloudron (free for up to two apps) to host Freescout and osTicket. ---------------------------------------------------------------------- Helpful-Revenue-1397 · 2023-11-18 16:10 i have no issue to host it natively ... i got 25yrs linux experience ... ---------------------------------------------------------------------- subven1 · 2023-11-18 16:30 Your decision but there are only downsides. ---------------------------------------------------------------------- jorissels · 2023-11-18 16:43 We use zammad as an MSP and absolutely love it. Feel free to ask any question ---------------------------------------------------------------------- Helpful-Revenue-1397 · 2023-11-18 17:12 I need it for my internal IT ... we use ITOP but we all hate it. It is important that people can create tickets via mail and answer tickets via mail and using LDAP Auth ... I have 2 different support teams that cannot see each other's tickets. Both teams have different support email addresses. ---------------------------------------------------------------------- subven1 · 2023-11-18 17:22 Try Freescout it has lots of modules that extend its capabilitys. ---------------------------------------------------------------------- blind_guardian23 · 2023-11-18 17:30 you obviously dont work long enough in IT to make claims like that, there are always pros and cons. ---------------------------------------------------------------------- Helpful-Revenue-1397 · 2023-11-18 17:33 ill check it , i have no issue to pay something for it ---------------------------------------------------------------------- subven1 · 2023-11-18 17:41 And some people work in IT for a long time but never acquired the ability to adapt to change. The same people that still preach “never change a running system”. ---------------------------------------------------------------------- blind_guardian23 · 2023-11-18 17:53 That was not the point, docker has pros and cons, same thing applies to deb-packages. If you only know advantages you havent used it long enough and/or just do not know (yet) how to do something in a different way. Its nothing personal, just bei aware of it. Also If you want to convince someone of other things, dont claim change is automatically good or its THE modern way. this might work in sales but not in tech. ---------------------------------------------------------------------- itsupport_engineer · 2023-11-18 18:32 Request Tracker ---------------------------------------------------------------------- subven1 · 2023-11-18 19:09 I wasn't talking about Docker and I cant remember when was the last time I installed a web app with deb packages to a bare OS by hand. I should have said "many" instead of "only" (related to downsides) as nothing is black and white. ---------------------------------------------------------------------- blind_guardian23 · 2023-11-18 19:35 Ok, applies to all solutions (k8s, nomad) too. deb-packages does not imply "by-hand" (ansible and other configuration manager do exist for quite some time) and building packages or images is mostly a matter of automation. i personally enjoy searching for good tools and Like passinate Talks about it but in the end no customers cares how the deployment was done as long as it works fine. And thats mostly a matter of crafting and professionalism. ---------------------------------------------------------------------- MGoeppl · 2023-11-18 21:36 Depending on what you need, Znuny is great (we’re using it with ~1000 users) ---------------------------------------------------------------------- Fratm · 2023-11-19 03:18 OSTicket. It's free but also has a paid version.. The free version is not crippled at all. Works great. Been using it for years to support students at a college. ---------------------------------------------------------------------- NokiDev · 2023-11-19 05:01 GLPI should met your requirements ---------------------------------------------------------------------- IT_Stiff · 2023-11-20 13:31 We used Issuetrak. ---------------------------------------------------------------------- Issuetrak · 2023-11-20 19:43 Issuetrak can help with all of this. We even have options to scale. [h ttps://www.issuetrak.com/product#iem](https://www.issuetrak.com/produc t#iem) ---------------------------------------------------------------------- Helpful-Revenue-1397 · 2023-11-20 20:20 can it differ from differen Email Adresses for diff teams ? ---------------------------------------------------------------------- IT_Stiff · 2023-11-20 21:58 Absolutely!