Paperless NGX can't reach E-Mail server
reddit / selfhosted

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timlwsk · 2023-11-14 13:00

Hey,

I've been pulling my hair out over this issue, maybe somebody can
help. I am trying to set up paperless-ngx's e-mail import, but
somewhere, something goes wrong. I am entering the usual IMAP info for
my E-Mail account (Hetzner,
[docs](https://docs.hetzner.com/konsoleh/account-
management/email/setting-up-an-email-account/)), however, I get the
following error in my console:

[https://imgur.com/a/3kztBZZ](https://imgur.com/a/3kztBZZ)

I am running Pi-hole, but it's set not block, because I presumed that
to be the issue at first. Can somebody help be get everything running?

If needed, here is my docker-compose:
[https://pastes.io/pjjcg4yxcs](https://pastes.io/pjjcg4yxcs)

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cdemi · 2023-11-14 13:42

What is your Incoming mail server set to?

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timlwsk · 2023-11-14 13:49

\`mail.your-server.de\`, I've edited my post to contain a screenshot
of my configuration.

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cdemi · 2023-11-14 14:02

looks good. can you `nslookup mail.your-server.de` from the container?

Whatever it is it looks like problem with DNS

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arcadianarcadian · 2023-11-14 15:08

Your paperless container can't resolve the IMAP server's FQDN/IP
address. You have to check DNS resolver as u/cdemi told.