Recommend a server not Hetzner reddit / selfhosted ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 08:12 Hi all I’m looking for a new server, I had just signed up to Hetzner and I’ve already been stopped from purchasing any more servers and they won’t unlock it or unlock ports. I’m guessing I’ve done something wrong but they won’t tell me. All I’ve done is created and deleted a few servers while I was learning to setup up for my environment and leave my browser open for hours while still logged into Hetzner. I’ve paid two invoices that I had on time but they’re not leaving me with much trust. I don’t fancy paying a company that seems to decide on a whim that we’ll stop the service. ---------------------------------------------------------------------- thekrautboy · 2023-10-23 08:29 They have their reasons and dont block you just for fun. /r/Hetzner if you want to rant about it, but its not going to change anything. You can simply use the search function here to find plenty of discussions about "recommend a server" since youre not providing any details at all. Maybe look at lowendbox.com and lowendtalk.com ---------------------------------------------------------------------- Kalindro · 2023-10-23 09:01 Hetzner is great but if you just don't like it, Vultr seems to fill similar gap in the market as Hetzner does. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 09:59 It's not that I don't like it, it's that I don't know what I've done wrong. it just worries me that they can take something away and not tell you why. I'm now stuck in limbo as I need to get me email server working before I can close my old reseller account. I will take a look at vultr. Thanks ---------------------------------------------------------------------- bobbyorlando · 2023-10-23 10:13 You've done something more than that, be honest. ---------------------------------------------------------------------- requion · 2023-10-23 10:31 I think you answered your question "why" you got blocked here. Maybe you should state that you are trying to host an email server in your OP. Email is a hot topic and a quick way to get banned / blocked from any reputable server hoster if you fuck it up. ---------------------------------------------------------------------- JakeSully-Navi · 2023-10-23 11:17 Like other said to get blocked for some stuff is either because you used server for email spamming so they choose to block it. When setting up a email server you must make sure no one else can compromise it and use it for sending out spam mails. ---------------------------------------------------------------------- enormousaardvark · 2023-10-23 11:44 I have used Vultr for about 6 years now and never had any issues, I asked for port 25 when I signed up and they said no, I waited for couple of months and politely asked again and they did open it, I used a free SMPT service while I waited, [https://www.smtp2go.com/pricing/](https://www.smtp2go.com/pricing/) have a free plan if you send less than 1k emails per month. ---------------------------------------------------------------------- Educational-Craft545 · 2023-10-23 11:47 See what you've done wrong with your email server as repeating that behavior with other providers will create the same situation. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 11:56 I seriously haven't. Full story.... I've had a reseller account for about 10 years with a certain provider and to be honest it's been fine. The prices keep going up which is annoying but their UI always seems to be down when I want to edit something and log into my WHM which gets frustrating. I host a few small websites for clients and other than that I just leave it. I have a few business domains which have their own email, I setup the email in cPanel and my main email is with gsuite which I pay for. I wanted to bring it all in under one roof but as I no longer have WHM and cPanel so I had to look for an alternative. I setup a new server, with Hetzner about a month and half ago, tried installing a few different control panels as I was used to cPanel and I kept deleting my server and creating a new one which to be honest I must have done it about 20 times. I finally stuck with cloud panel and it's been fine. (Could this be my issue?) I created a single site and setup a proxy server so I can add data to my Airtable database without my credentials being on show. That seems to work fine. (Could this be my issue?) I knew I needed port 25 unlocked so I waited to pay my first invoice. Once I paid that I created a second server for email and requested that port 25 be open on the original server which I thought they did. I then deleted my cloudpanel and my website, installed it on my new server and proceeded to setup mailcow on the old server as that had port 25 unlocked (or so I thought) Not sure when my account got locked but I'm sure it was before even attempting to setup my email server and I certainly didn't send any emails out. the only other thing I can think of is I'm sure I said I would pay using Paypal. When I attempted to pay, for some reason Paypal wouldn't work so I paid by card. That is the whole story. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 11:57 I understand this, other than requesting port 25 be open, I didn't even get around setting up the mailcow. ---------------------------------------------------------------------- JakeSully-Navi · 2023-10-23 11:59 Well no port should be blocked on default. Not even 25 ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 12:33 Hetzner do this as default until you pay your first invoice. You can then request to have it unblocked. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 12:34 Thanks, I'll take a look at that. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 12:36 Not sure why I've got downvotes on this comment but if that makes you feel better then it's fine with me. ---------------------------------------------------------------------- KD_done · 2023-10-23 12:43 I think the sentiment is that you omitted something, knowingly or not. So, instead of trying to defend yourself in your actions, take a look at what happened and perhaps that will be your "A-ha" moment. So, don't take it personally, but very personal ;) ---------------------------------------------------------------------- JakeSully-Navi · 2023-10-23 12:45 Never had todo that, had dedi server with them before and never needed them to unblock any ports. So I don't think you do need to, unless they changed. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 13:03 That's what I've read. I've tried using telnet IP ADDRESS 25 and you can't connect so it is blocked. They've let me keep my current servers though so I can't have done anything too bad, I just don't understand why they don't tell you. I live in a world that everyone makes mistakes but you learn form them. I can't learn from a mistake if I don't know what I've done wrong. ---------------------------------------------------------------------- JakeSully-Navi · 2023-10-23 13:44 Have you checked so that SSHD is running? Could be that your SSHD isn't running so then port 25 is not responding. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 14:25 u/JakeSully-Navi TBH I've never had to deal with the server side of things before. I can SSH into my server, not heard of SSHD until now. What I've learnt in the last month is what I've watched or read so this is still all new to me. Using Terminal on my Mac and using the command: telnet ipaddress 25 will not work. If I ssh into the server and use: netstat -tuplen | grep 25 I get 4th following feedback: tcp 0 0 0.0.0.0:25 0.0.0.0:\* LISTEN 0 35747 5026/docker-proxy tcp6 0 0 :::25 :::\* LISTEN 0 36119 5032/docker-proxy tcp6 0 0 :::995 :::\* LISTEN 0 33425 4583/docker-proxy I’ve checked my second server and I get this feedback: tcp 0 0 127.0.0.1:14001 0.0.0.0:\* LISTEN 0 9820255 112083/php-fpm: mas tcp 0 0 0.0.0.0:443 0.0.0.0:\* LISTEN 0 136252 104360/nginx: maste tcp 0 0 0.0.0.0:80 0.0.0.0:\* LISTEN 0 136250 104360/nginx: maste tcp 0 0 0.0.0.0:25 0.0.0.0:\* LISTEN 0 41914 19369/master tcp 0 0 0.0.0.0:3306 0.0.0.0:\* LISTEN 116 144451 111251/mariadbd tcp6 0 0 :::443 :::\* LISTEN 0 136253 104360/nginx: maste tcp6 0 0 :::80 :::\* LISTEN 0 136251 104360/nginx: maste tcp6 0 0 :::25 :::\* LISTEN 0 41915 19369/master tcp6 0 0 :::3306 :::\* LISTEN 116 144452 111251/mariadbd This tells me port 25 is open, is that right? If so, I’m not sure what mailcow is not sending out emails and why Hetzner said all ports are blocked. This is what they sent me: “Your account is currently restricted. You were informed of that in a separate email when it happened. This means we aren't accepting any new orders from you, and the mail ports for your servers have been blocked.” ---------------------------------------------------------------------- JakeSully-Navi · 2023-10-23 14:33 Normally gor SSH it would be a process called SSHD. But I can see you got something called docker-proxytcp6 running on port 25 instead. So that explains maybe? ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 14:38 This is what they sent me "Unfortunately, a routine check of your account raised some red flags. We understand that you would like to know the exact issues. However, we have found that explaining this can lead to bad actors getting past our protections. We can give you a general list of issues that may be causing the problem: system policy violations, abuse complaints, IPs with bad reputations, and/or incorrect account data. We have put a lock/restriction on your account for new orders. You may keep using the current products and services you have with us, but we won’t accept any new orders from you for at least one month." I've asked what I did as it's obviously unknown to me maybe I'll wait until after the 28th which is when this message was sent. ---------------------------------------------------------------------- JakeSully-Navi · 2023-10-23 14:42 Okay, Well you maybe ordered with a VPN or something and that might be why your account was restricted since your ip was a VPN and alot of abusive bots/users use VPN when ordering stuff and that would be a way to hide themselves. Also another cause could be your country is known to be abusive so they may restrict all orders from your specific country for 1 month as a pre-caution to avoid abusive customers. ---------------------------------------------------------------------- Me_EvilBox · 2023-10-23 16:17 Hetzner is really bad because community catch him on MITM attack 4 days ago https://notes.valdikss.org.ru/jabber.ru-mitm/ ---------------------------------------------------------------------- fedroxx · 2023-10-23 16:50 Don't bother with a vps for email. Let the professionals do the work for you. I've been using MXroute for awhile now and love it. Heard good things about mailgun as well. ---------------------------------------------------------------------- Oolupnka · 2023-10-23 17:08 Vultr for vps and Ovh for dedicated servers are great ---------------------------------------------------------------------- SouthNo6340 · 2023-10-23 17:38 That's not true, they're terrible. He was caught up in the MITM attack on jabber protocol ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-23 18:37 Thanks, seems interesting and I’ll certainly consider this. ---------------------------------------------------------------------- ManWithoutUsername · 2023-10-23 20:11 I have mail server for years in hetzner without problem. Probably he have the email misconfiguration/open relay ---------------------------------------------------------------------- Bytepond · 2023-10-24 03:54 Digital Ocean or Vultr. They're more expensive but Digital Ocean is super user friendly and Vultr follows pretty close behind. ---------------------------------------------------------------------- Pretty-Ad4969 · 2023-10-24 07:34 Thanks everyone. They’ve let me keep my server so rather than trying to setup a second server with mailcow, I think I’m gonna go with mxroute and let that handle it. I can just carry on with more important stuff. Thanks everyone