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How to Fight a Health Insurance Denial With a Little-Known Tool [1]

['Jessica Lussenhop', 'Duaa Eldeib', 'With Reporting', 'Please Reach Out If You Have Ideas For A Future Episode Of Our Podcast.', 'Send Me Your Tips', 'Stories', 'Documents. Reach Me Email Or Securely On Signal At I Take The Protection Of My Sources Extremely Seriously.', 'Sourceurl Https', 'Www.Propublica.Org Wp-Content Plugins Propublica Build Byline-Text Style-Index.Css', 'Www.Propublica.Org Wp-Content Plugins Propublica Build Byline-Profile Style-Index.Css']

Date: 2026-05 

Description

ProPublica got a tip from a reader named Teressa. Her husband was having a severe mental health crisis, and her health insurance company was denying coverage for his hospital and inpatient treatment. She was fighting back against the denials — and recording every phone call with the company as she did. She brought reporter Duaa Eldeib along for the journey, which ended after Teressa was able to deploy what one source called the industry’s “best-kept secret.”

Read the original story here.

Transcript

A transcript of this episode will be posted soon.

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[1] Url: https://www.propublica.org/podcast/health-insurance-industry-secret-external-review

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