(C) BoingBoing
This story was originally published by BoingBoing and is unaltered.
 . . . . . . . . . .



Wendy's will start using AI chatbots for drive-throughs [1]

['Mark Frauenfelder']

Date: 2023-05-10  

Wendy's has partnered with Google to begin the deployment of AI chatbots for processing food orders from drive-through customers. According to New Atlas, these chatbots are programmed to understand "the entire menu," "including the street slang for certain orders, and it's capable of having conversations – within a set of 'guardrails' – as well as taking custom orders and answering questions."

The first chatbots will be deployed in Columbus, OH, where Wendy's is headquartered. Customers won't be told they are interacting with a bot.

Considering that around 80% of Wendy's customers prefer drive-through ordering to counter service, the successful implementation of these chatbots could lead to significant cost savings for Wendy's.

[END]
---
[1] Url: https://boingboing.net/2023/05/10/wendys-will-start-using-ai-chatbots-for-drive-throughs.html

Published and (C) by BoingBoing
Content appears here under this condition or license: Creative Commons BY-NC-SA 3.0.

via Magical.Fish Gopher News Feeds:
gopher://magical.fish/1/feeds/news/boingboing/