Newsgroups: comp.dcom.sys.cisco
Path: utzoo!utgpu!cunews!bnrgate!bwdls56!fortinp
From: fortinp@bwdls56.bnr.ca (Pierre Fortin)
Subject: Re: cisco Documentation
Message-ID: <1990Sep21.050311.16160@bnrgate.bnr.ca>
Sender: news@bnrgate.bnr.ca (USENET News System)
Organization: Bell-Northern Research, Ltd. Ottawa Ontario CANADA
References: <26412@boulder.Colorado.EDU>
Date: Fri, 21 Sep 90 05:03:11 GMT

In article <26412@boulder.Colorado.EDU>, PERILLO@hulk.cisco.com (Fran Perillo) writes:
> the manual.
> 
> To recap, here are the ways in which documentation is released:
> 
>   -- UPDATE PAGES are used when a complete manual revision is not necessary 
>      but significant changes to information have occurred.  Update pages are
>      those which you described: complete manual replacement pages, three-hole
>      punched and ready to insert in the correct location in the manual.  A
>      page of explanation would also be included.
> 
>   -- ERRATA SHEETS are used when there are errors or information missing
>      from the document.  The purpose of the errata sheet is to clarify
>      misinformation; the life of errata sheets is very limited, lasting only
>      until this information can be incorporated into the manual through either
>      update pages or a complete revision.  At that point the errata sheet is 
>      eliminated.  Errata sheets are used as a quick temporary solution and
>      when update replacement pages are not a viable option. It is
>      intended that the user make note of the listed changes on the
>      appropriate page in his manual.
> 

Are either of these sent, as they are released, to your customer base?  I have
never received UPDATE/ERRATA stuff separately.

>   -- Complete Manual REVISIONS occur with each major software release or when
>      the amount of new/changed information exceeds the percentage suggested 
>      for using update pages.  A manual revision consists of issuing a
>      completely new document.  Reorganization and rewriting may also
>      occur during this cycle.
> 

Any chance we could get electronic copies (PostScript is fine) from your ftp
machine?  With now over 65 LOCATIONS (I've lost count of the number of routers)
on our main network, getting the manuals electronically for local printing
would make life much easier for both of us.  We would ftp only once from cisco
and distribute internally if this was available.

> 
> Thanks for taking the time to send us your comments.
> 
> Francine Perillo,
> cisco Customer Documentation Manager
> -------

Thanks for great support...

Cheers,
Pierre Fortin
fortinp@bnr.ca
